Customer Service Representative

Counter Sales / Customer Service Representative (CSR) – Job Description

Company Overview:
The Belden Brick Sales Company, established in 1930, serves the Detroit market's face brick needs. With a diverse client base of architects, builders, masons, and homeowners, The Belden Sales Company continually evolves its product offerings to meet client needs.

Position Summary:
The primary responsibility of the Counter Sales / CSR role is to sell the company's products and provide exceptional customer service to both walk-in and phone-in customers.

Essential Duties and Responsibilities:
The key responsibilities of this role include, but are not limited to:

• Customer Service: Provide excellent service to walk-in and phone-in customers to attract new business and enhance relationships with existing customers.
• Order Coordination: Manage intra-company transfers and customer deliveries of masonry materials, ensuring timely and accurate order fulfillment.
• Sales Management: Work with customers to price and secure orders, following up diligently to ensure orders are completed satisfactorily.
• Office Maintenance: Assist in maintaining sample boards, organizing storage, and ensuring general housekeeping of the office.
• Product Knowledge: Develop and maintain a comprehensive understanding of the company's product offerings, promoting and selling related products as they are introduced.
• Ethical Conduct: Conduct all business transactions and customer interactions with the highest ethical standards.
• Asset Maintenance: Assist in the upkeep and maintenance of company assets as directed.
• Communication: Provide customers with accurate and current information regarding pricing, product changes, lead times, and order status.

Skills and Qualifications:

• Strong written and verbal communication skills.
• Excellent organizational abilities.
• Effective interpersonal skills for building relationships with customers.
• Ability to work independently and as part of a team.
• Knowledge of masonry materials and related products is a plus.
• Commitment to ethical business practices.

Other Responsibilities:
Additional duties may be assigned as needed to support company operations and customer satisfaction.

Work authorization: United States (Required)

Salary to be negotiated based on skills / experience

Equal Employment Opportunity Statement:
Belden Brick Sales Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Paid time off

Work Location: In person