Vacation Rental Program Manager I/II

Salary

$77, $109,200.00 Annually

Location

All Locations - San Luis Obispo County, CA

Job Type

Permanent - Hourly

Job Number

1125PM

Department

Planning & Building

Division

Planning & Building Administration

Opening Date

11/26/2025

Closing Date

12/10/ :59 PM Pacific

DESCRIPTION

BENEFITS

The County of San Luis Obispo Planning & Building Department is hiring a Program Manager to oversee the daily operations, strategic development, and long-term effectiveness of the County's Vacation Rental Monitoring & Compliance Program. This position is responsible for ensuring that vacation rentals operate in compliance with all applicable ordinances, zoning requirements, and permit conditions. The Program Manager leads program planning, coordinates cross-departmental enforcement efforts, manages vendor/technology solutions, and serves as the primary point of contact for stakeholders, including property owners, industry partners, elected officials, community members, and internal departments. This position is a full-time position and is anticipated to start after January 1, 2026.

Typical Tasks and Representative Duties

Program Leadership & Administration

• Design and deliver recurring educational training for vacation rental stakeholders (e.g., property owners, rental agencies, renters, and community members) to promote understanding of program requirements, operational responsibilities, and applicable enforcement measures. Ensure property owners receive clear, consistent guidance on compliance expectations.
• Perform a variety of professional level activities in the planning, organizing and administering of operations in support of designated programs or related automation systems of an assigned division or department; participate in or lead the development, organization and implementation of policies and programs and ensure activities comply with established rules, regulations, ordinances, and procedures.
• Develop, implement, and maintain policies, procedures, and workflows that guide consistent and effective enforcement of vacation rental regulations.
• Manage program budget, contracts, and external vendor relationships (e.g., data-scraping/monitoring platforms).
• Track performance metrics and produce reports for executive leadership, the Board of Supervisors, and community stakeholders.
• Provide high-level subject-matter expertise on vacation rental regulations, zoning rules, and code compliance practices.
• Provide technical information, assistance or direction in the administration of department or program activities, needs and issues; assist in the formulation, development, implementation, and interpretation of policies, procedures and programs; researches, analyzes and interprets laws, codes, rules, regulations, data from automated systems, and pending legislation; provide recommendations to ensure compliance with local, State and federal requirements as appropriate.
• Provide leadership and administrative oversight in the review, analysis, development, and implementation of designated programs or related automation systems; research and analyze a variety of regulations for County and other governmental programs to ensure compliance in program activities; analyze program operations to identify and implement recommendations concerning trends and policy changes.
• Oversee monitoring of online rental platforms and local advertising to identify unpermitted, non-compliant, or problematic vacation rentals.
• Ensure timely review of permit applications, renewals, and compliance documents.
• Direct enforcement actions, including Notices of Violation, administrative citations, and referrals to the code enforcement unit for further action.
• Ensure accurate recordkeeping and data integrity across permitting and enforcement systems.
• Coordinate activities to ensure operational and organizational effectiveness; collaborate with others to ensure cross-functional projects align with departmental and County-wide goals; monitor, develop and provide training, evaluate and implement program related recommendations.
• Provide program related consultation and recommendations to administrators, staff and the public; respond to inquiries, resolve issues and conflicts and provide detailed and technical information concerning related standards, practices, laws, codes, regulations, policies and procedures.
• Serve as the program's primary liaison with community groups, homeowner associations, industry representatives, and other government agencies.
• Respond to resident complaints, coordinate investigations, and ensure transparent communication.
• Coordinate, facilitate, and participate in a variety of meetings; serve on committees and review boards; communicate with staff and various outside agencies to exchange information, coordinate activities and resolve issues; enlist the support of diverse agencies and community organizations and individuals as appropriate
• Facilitate interdepartmental coordination with Planning, Building, Code Enforcement, Sheriff's Office, County Counsel, Treasurer-Tax Collector, and others.
• Build a culture of accountability, fairness, and customer-service-oriented monitoring and enforcement.
• Analyze trends in vacation rental operations, emerging enforcement challenges, and community impacts.
• Recommend and implement policy changes, ordinance updates, or fee structure adjustments to improve program efficiency and compliance.
• Lead implementation of new technologies or process improvements.

Click here to view the full job description for a Program Manager I.
Click here to view the full job description for a Program Manager II.

This recruitment may be used to fill future permanent, substitute, limited term, and temporary positions, both full-time and part-time throughout the County.

Minimum Qualifications

A combination of education, training, and experience resulting in the required knowledge, skills, and abilities. An example of qualifying education and experience includes:

Program Manager I: Graduation from an accredited four-year college or university with a bachelor's degree in a program related field. In addition, two years performing supervisory, administrative, analytical or fiscal work in a program related field.

Program Manager II: One year of experience equivalent to Program Manager I.

Licenses and Certificates

A valid CALIFORNIA driver's license will be required at the time of appointment and must be maintained throughout employment.

Applications, including answers to supplemental questions, must be submitted online by the final filing date. Apply for this position at Most County recruitments require you to respond to supplemental questions as part of the application process. We recommend that you review these questions prior to beginning your application.

An initial application review will be conducted. Candidates who meet the minimum qualifications and are best qualified will be invited to participate in selection activities which may include online assessments, performance exams, written exams, and interviews.

Final candidates will be required to have an in-depth background review performed before proceeding in the process. Please note that references will not be contacted until the end of the process.

If you have questions or would like to discuss the opportunity further, please contact Human Resources at Confidential inquiries are welcomed.

For further information regarding the County of San Luis Obispo, visit our website at

Reasonable Accommodation Notice
Federal law requires employers to provide reasonable accommodation to individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Please call for assistance or e-mail for more information.

Veteran's Preference Points
If you are applying for employment with the County of San Luis Obispo and you served in the United States Armed Forces, you may be eligible for veteran's preference points as part of the recruitment process. Some dependents and survivors of eligible veterans may also be eligible for preference points. Click here for more information and to learn how to apply for this benefit. Please note that Veteran's credits must be on file with the County of San Luis Obispo Veterans Services Office prior to the recruitment closing date indicated on the job announcement .

Equal Employment Opportunity
The County is an equal opportunity employer. Objectives are directed toward assuring equal opportunity in selection / promotion, pay, and job assignments. Recruitment and selection procedures have been established to ensure non-discrimination on the basis of political or religious opinions or affiliations, age, sex, race, color, national origin, marital status, disability, sexual orientation or other non-merit factors. In addition, the County complies with the provisions of the Americans with Disabilities Act in hiring and retaining employees. For more information contact the Human Resources Department at

Employer

County of San Luis Obispo

Address

1055 Monterey Street
Suite D-250

San Luis Obispo, California, 93408

Phone

Website

The County of San Luis Obispo Planning & Building Department is hiring a Program Manager to oversee the daily operations, strategic development, and long-term effectiveness of the County's Vacation Rental Monitoring & Compliance Program. This position is responsible for ensuring that vacation rentals operate in compliance with all applicable ordinances, zoning requirements, and permit conditions. The Program Manager leads program planning, coordinates cross-departmental enforcement efforts, manages vendor/technology solutions, and serves as the primary point of contact for stakeholders, including property owners, industry partners, elected officials, community members, and internal departments. This position is a full-time position and is anticipated to start after January 1, 2026.

Typical Tasks and Representative Duties

Program Leadership & Administration

• Design and deliver recurring educational training for vacation rental stakeholders (e.g., property owners, rental agencies, renters, and community members) to promote understanding of program requirements, operational responsibilities, and applicable enforcement measures. Ensure property owners receive clear, consistent guidance on compliance expectations.
• Perform a variety of professional level activities in the planning, organizing and administering of operations in support of designated programs or related automation systems of an assigned division or department; participate in or lead the development, organization and implementation of policies and programs and ensure activities comply with established rules, regulations, ordinances, and procedures.
• Develop, implement, and maintain policies, procedures, and workflows that guide consistent and effective enforcement of vacation rental regulations.
• Manage program budget, contracts, and external vendor relationships (e.g., data-scraping/monitoring platforms).
• Track performance metrics and produce reports for executive leadership, the Board of Supervisors, and community stakeholders.
• Provide high-level subject-matter expertise on vacation rental regulations, zoning rules, and code compliance practices.
• Provide technical information, assistance or direction in the administration of department or program activities, needs and issues; assist in the formulation, development, implementation, and interpretation of policies, procedures and programs; researches, analyzes and interprets laws, codes, rules, regulations, data from automated systems, and pending legislation; provide recommendations to ensure compliance with local, State and federal requirements as appropriate.
• Provide leadership and administrative oversight in the review, analysis, development, and implementation of designated programs or related automation systems; research and analyze a variety of regulations for County and other governmental programs to ensure compliance in program activities; analyze program operations to identify and implement recommendations concerning trends and policy changes.
• Oversee monitoring of online rental platforms and local advertising to identify unpermitted, non-compliant, or problematic vacation rentals.
• Ensure timely review of permit applications, renewals, and compliance documents.
• Direct enforcement actions, including Notices of Violation, administrative citations, and referrals to the code enforcement unit for further action.
• Ensure accurate recordkeeping and data integrity across permitting and enforcement systems.
• Coordinate activities to ensure operational and organizational effectiveness; collaborate with others to ensure cross-functional projects align with departmental and County-wide goals; monitor, develop and provide training, evaluate and implement program related recommendations.
• Provide program related consultation and recommendations to administrators, staff and the public; respond to inquiries, resolve issues and conflicts and provide detailed and technical information concerning related standards, practices, laws, codes, regulations, policies and procedures.
• Serve as the program's primary liaison with community groups, homeowner associations, industry representatives, and other government agencies.
• Respond to resident complaints, coordinate investigations, and ensure transparent communication.
• Coordinate, facilitate, and participate in a variety of meetings; serve on committees and review boards; communicate with staff and various outside agencies to exchange information, coordinate activities and resolve issues; enlist the support of diverse agencies and community organizations and individuals as appropriate
• Facilitate interdepartmental coordination with Planning, Building, Code Enforcement, Sheriff's Office, County Counsel, Treasurer-Tax Collector, and others.
• Build a culture of accountability, fairness, and customer-service-oriented monitoring and enforcement.
• Analyze trends in vacation rental operations, emerging enforcement challenges, and community impacts.
• Recommend and implement policy changes, ordinance updates, or fee structure adjustments to improve program efficiency and compliance.
• Lead implementation of new technologies or process improvements.

Click here to view the full job description for a Program Manager I.
Click here to view the full job description for a Program Manager II.

This recruitment may be used to fill future permanent, substitute, limited term, and temporary positions, both full-time and part-time throughout the County.

Minimum Qualifications

A combination of education, training, and experience resulting in the required knowledge, skills, and abilities. An example of qualifying education and experience includes:

Program Manager I: Graduation from an accredited four-year college or university with a bachelor's degree in a program related field. In addition, two years performing supervisory, administrative, analytical or fiscal work in a program related field.

Program Manager II: One year of experience equivalent to Program Manager I.

Licenses and Certificates

A valid CALIFORNIA driver's license will be required at the time of appointment and must be maintained throughout employment.

Applications, including answers to supplemental questions, must be submitted online by the final filing date. Apply for this position at Most County recruitments require you to respond to supplemental questions as part of the application process. We recommend that you review these questions prior to beginning your application.

An initial application review will be conducted. Candidates who meet the minimum qualifications and are best qualified will be invited to participate in selection activities which may include online assessments, performance exams, written exams, and interviews.

Final candidates will be required to have an in-depth background review performed before proceeding in the process. Please note that references will not be contacted until the end of the process.

If you have questions or would like to discuss the opportunity further, please contact Human Resources at Confidential inquiries are welcomed.

For further information regarding the County of San Luis Obispo, visit our website at

Reasonable Accommodation Notice
Federal law requires employers to provide reasonable accommodation to individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Please call for assistance or e-mail for more information.

Veteran's Preference Points
If you are applying for employment with the County of San Luis Obispo and you served in the United States Armed Forces, you may be eligible for veteran's preference points as part of the recruitment process. Some dependents and survivors of eligible veterans may also be eligible for preference points. Click here for more information and to learn how to apply for this benefit. Please note that Veteran's credits must be on file with the County of San Luis Obispo Veterans Services Office prior to the recruitment closing date indicated on the job announcement .

Equal Employment Opportunity
The County is an equal opportunity employer. Objectives are directed toward assuring equal opportunity in selection / promotion, pay, and job assignments. Recruitment and selection procedures have been established to ensure non-discrimination on the basis of political or religious opinions or affiliations, age, sex, race, color, national origin, marital status, disability, sexual orientation or other non-merit factors. In addition, the County complies with the provisions of the Americans with Disabilities Act in hiring and retaining employees. For more information contact the Human Resources Department at

Make a Difference
Employees of the County of San Luis Obispo are public servants who impact the lives of our community every day. From supporting efforts to reduce homelessness, keeping our drinking water clean, or serving the families in need in the community, County employees make a difference.

Compensation and Benefits
Your annual salary is supplemented by a generous benefit package.

For additional information regarding the benefits listed that may be available to you, visit the associated Benefits-At-A-Glance webpage (click here for link).

Some benefits include:

• Medical (PPO, EPO, HDHP), Dental (HMO, PPO) and Vision Insurance
• Health enhancing programs such as Hinge Health, GIThrive and Carrum Health for medical enrollees.
• Cafeteria (County contribution to pay for insurance premiums)
• Free visits to the employee health clinic
• Mental Health resources/benefits including Headspace
• Voluntary insurance plans (life insurance, disability, critical illness and many more)
• A lifelong retirement benefit through the San Luis Obispo County Pension Trust
• Optional deferred compensation plan with up to $500 per year match (depending on bargaining unit)
• Tax savings accounts (medical and dependent care)
• Paid personal, sick and vacation days
• 12 paid holidays
• Employee Assistance Program
• Education and Wellness Allowance
• Post Employment Health Plan
• Family Friendly workplace policies
• Flexible work schedule options
• Rideshare commuter benefits
• Pet Insurance

The County of San Luis Obispo has been recognized as a Diamond Level Family Friendly Workplace by San Luis Obispo Chamber of Commerce. We support our employees through: childcare assistance, flexible scheduling practices, paid and unpaid leave, comprehensive health benefits, flexible spending accounts, and employee assistance programs.

Pension Benefit and Employee Contribution Rates:
The County's pension is a defined benefit plan that provides a guaranteed monthly pension