Program Manager

Position Description

Wheeler Mission Ministries is a privately funded 501 (c) 3 non-profit, evangelical Christian ministry whose designated purpose is religious.  We are a Christ-centered ministry which is dedicated to sharing the Gospel and helping the homeless and impoverished.  Wheeler Mission Ministries considers every position one of ministry and a vital and valued part of our team. Therefore, it is essential that all employees of Wheeler Mission ministries have a personal relationship with Jesus Christ and subscribe to our Mission, Vision, Statement of Faith, Core Values, and Qualifications for Employment upon hire and continuously while employed.  Employees are encouraged and expected to share the Gospel as opportunities arise.

Job Title: Program Manager – Emergency Shelter Services(ESS)

Exempt/Non-Exempt: Exempt  

Reports to:  Director of Emergency and Residential Services

Full or Part-time: Full-time  

Completion Date: January

Team:   Center for Women and Children

Position Summary:

The Program Manager position supports the objectives of Wheeler Mission and is responsible for the facilitation, oversight, and development of Wheeler Mission Programs in collaboration with the Emergency Shelter Services Director.

Key Duties and Responsibilities

Brief description of duties in order of priority

Key Area : Program Oversight

• Provide vision for ESS Programs, ensuring that all program elements are completed by guests.
• Provides direct supervision to program staff, meeting time management approval deadlines, and conducts performance reviews.
• Facilitate, oversee, and develop programs.
• Facilitate staff meeting as necessary.
• Assist staff with monitoring/serving guests.
• Build and maintain community relationships.

Key Area : Coordination and Collaboration of Services

• Implement and maintain Program Manuals to guide program activities.
• Collaborate with Director and staff to identify concerns and problems and present possible solutions.
• Update the Resident Tracker documentation database to ensure accurate and timely information.
• Equip staff for programmatic excellence within their position parameters.
• Ensure consistent implementation of approved program policies and functions

Key Area : Communication and Reporting

• Interact professionally with staff, guests, and the public.
• Complete daily and monthly reports, demonstrating the ability to communicate clearly and effectively, both verbally and in writing.
• Promote a safe and welcoming environment using grace-based, trauma-informed, and strengths-focused techniques.
• Compile and send various reports and effectively be able to communicate the reports to others.

REPORTING RELATIONSHIPS:

Unique for this job

Unique for this job

For managers of people

Adaptability

Organizational Agility

Relationship Building

Guest/Customer Focus

Collaboration

Program Management

Emotional Intelligence

Listening

Develops Staff

Compassion

Detail Oriented

Directs Staff

Timeliness

Conflict Resolution

Problem Solving

Communicates Effectively

Dependability

Community Engagement

Education/Experience:

• Bachelor's degree or a minimum of 4 years of successful experience in Case Management or Biblical Counseling (6 or more years preferred)
• Exceptional communication skills and knowledge of general life skills to assist guests in achieving long-term goals and building relationships with outside organizations.

Required Knowledge Areas for Success:

• Knowledgeable about community housing resources and help guests connect to housing.
• Best practices in case management and faith-based concepts to serve guests with excellence.
• De-escalation, Trauma Informed Care, Mental Health Support

Technical/Software Knowledge:

• Proficiency in Microsoft Office Suite
• Ability to learn new software: HRIS software (Paycom) and Mission Tracker

Mission Alignment:

• Belief in the inerrancy of the Holy Bible
• Follows the Four Pillars of grace-based, trauma informed, strengths focused and Christ centered environment.
• Alignment with WM values
• Adherence to WM Employee Policies

Physical Requirements:

To perform the essential job functions of this position, a candidate must be capable of performing many physical functions including: 

• Walking short distances with the ability to ascend and descend stairs.
• Physical dexterity sufficient to type and operate standard office equipment.
• Physical ability to perform normal office functions with the endurance to remain standing for long periods of time.
• Strength to lift office supplies and equipment up to 30 pounds.

Other Requirements for Employment

• This is a full-time 40-hour per week position.  Must be flexible, with potential for working evenings and/or weekends.
• Must possess a valid state issued driver's license and have a driving record without major moving violations, including convictions for DUI, Reckless Driving, or Driving While Suspended. Must be insurable according to standards established by Wheeler Mission's risk management insurance agency
• Conflict of Interest Policy, Confidentiality Policy, and Statement of Faith
• Post-offer acceptable background check required for all positions
• All employees must sign and adhere to WM Drugs and Alcohol policy and remain free from addiction to drugs or alcohol and illegal drug use. Candidates must submit to and pass a drug and/or alcohol test. This drug and/or alcohol testing may occur any time after the applicant receives a conditional offer of employment. 

Disclaimer: Although WMM has attempted to describe this position accurately and thoroughly, WMM reserves the right to change the same, including to change, add to or subtract from the duties outlined, within the sole discretion of WMM, at any time, with or without advance notice.  This position description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This position description is not an employment contract, implied or otherwise. The employment relationship remains "at-will."  The aforementioned job requirements are subject to change to reasonably accommodate qualified individuals with disabilities.