Desktop Support Specialist

At Pitney Bowes, we do the right thing, the right way.  As a member of our team, you can too.

We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.

We actively look for prospects who:
•    Are passionate about client success.
•    Enjoy collaborating with others.
•    Strive to exceed expectations.
•    Move boldly in the quest for superior and best in market solutions.

Job Description:

We are seeking an experienced Desktop Support Technician  to join our End User Computing team . This role is critical in ensuring seamless IT operations and delivering exceptional support to our executive leadership team.

Looking for at least 15+ years of IT experience and 10+ years of desktop support technician experience providing white glove service to C-suite executives. The position is based onsite at Shelton, CT office

Qualifications  

• Bachelor's degree in computer science or related field. 
• 15+ years of related experience. 
• Must have experience in PC/Laptop build and PC refresh of Windows and Mac laptops. 
• Must have experience in fixing hardware issues related to PC / Laptop and IT accessories.  
• Must have experience in handling Video Conference configuration and troubleshooting.  
• Knowledge in Active Directory (ADDS), SCCM, Azure AD, Microsoft Intune, and JAMF Pro. 
• Knowledge of security patching, software packaging, & deployment.  
• Knowledge in mobile device management  
• Strong organizational skills with high attention to detail 
• Excellent oral and written communication skills 

Key Responsibilities:   

• Provide white-glove IT support  to C-suite executives and senior leadership
• PC/Laptop deskside support, Break fix support and PC Refresh   
• Repair, test, image and clean PC's, laptops, monitors, printers and other related hardware  
• Configure the workspace as requested. 
• Maintain hardware asset management and recommend laptop procurement to meet the organization's needs. 
• Co-ordinate with vendors to repair and test hardware. 
• Manage video conference rooms. Configuration, software updates, hardware issues. Readiness health checks for all major events /meetings 
• Provide hand and feet support when required. 
• Provide support to network team in troubleshooting issues with network hardware.  
• Support desktop engineering team in imaging and testing new configuration changes.  
• Manage mobiles (iOS and Android) hardware assets. 

We will:

• Provide the opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse perspectives and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally (PB Live Well)

Pitney Bowes is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard for race, color, sex, religion, national origin, age, disability (mental or physical), veteran status, sexual orientation, gender identity, or any other consideration made unlawful by applicable federal, state, or local laws.

All qualified applicants, including Veterans and Individuals with Disabilities, are encouraged to apply. 

All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.