Front Desk Receptionist

About us:

At Health & Psychiatry, located in the heart of Oldsmar, Florida, with offices across the state, we are looking for a compassionate bilingual (English & Spanish) Front Desk Receptionist to join our Health and Psychiatry clinic to join our team. Our mission is to provide a healthcare experience centered around hope, health, and harmony through personalized behavioral health services.

As a Front Desk Receptionist with us, you will play a key role. The ideal candidate will serve as the first point of contact for patients, providing a welcoming environment while efficiently managing administrative tasks. This role is essential in supporting the clinical team and enhancing the patient experience, particularly for our Spanish-speaking patients.

If you're passionate about helping others and eager to be part of a growing, dynamic team, we'd love to hear from you

Please see our website for all that we offer

Key Responsibilities:

Patient Interaction

• Greet patients and visitors warmly, ensuring a positive first impression.
• Tele Check in and out Patients
• Communicate effectively in both English and Spanish, assisting patients who have limited English proficiency.
• Provide patients with necessary forms and assist them with check-in/check-out processes.
• Answer phone calls, respond to inquiries, and schedule appointments in both languages.

Administrative Duties

• Manage patient records with confidentiality, accuracy, and compliance with HIPAA regulations.
• Process billing, insurance verification, and co-payments.
• Coordinate communication between patients, clinicians, and other staff.
• Maintain an organized and clean reception area.

Operational Support

• Handle appointment reminders and follow-up calls in English and Spanish.
• Assist with clerical duties such as filing, scanning, and faxing documents.
• Support the clinic with any additional administrative tasks as required.

Qualifications

• Bachelors Degree
• Fluency in English and Spanish is required (written and verbal).
• Previous experience in a medical or psychiatric office is highly desirable.
• Proficiency in electronic medical record (EMR) systems and MS Office Suite.
• Excellent communication and interpersonal skills.
• Strong organizational abilities with attention to detail.
• Ability to work in a fast-paced environment while maintaining professionalism.
• Knowledge of mental health confidentiality laws (HIPAA) is a plus.

Skills & Competencies

• Compassionate and patient-focused demeanor.
• Multitasking and time-management abilities.
• Problem-solving and conflict resolution skills.
• Team player with a proactive attitude.
• Cultural sensitivity when working with diverse populations.

Work Environment

• Clinical setting specializing in mental health and psychiatric care.
• Direct interaction with patients experiencing a range of mental health conditions.
• Collaborative team environment involving psychiatrists, therapists, and support staff.
• Training will be provided

Job Type: Full-time

Pay: $ $19.00 per hour

Benefits:

• Health insurance

Ability to Commute:

• Oldsmar, FL Required)

Ability to Relocate:

• Oldsmar, FL 34677: Relocate before starting work (Required)

Work Location: In person