Provider Relations Manager- Hybrid

Job Title Provider Relations Manager- Hybrid Job ID Work Remote Yes Work Hybrid Yes Location Hamden, CT, 06517, US Remote Hybrid Other Location Description

About Ria Health
Ria Health is on a mission to bring effective evidence-based treatment for alcohol use disorder to all Americans. Our team consists of empathetic mission-driven professionals coming together to support the quality and availability of our national telehealth alcohol treatment program. We are seeking a Provider Relations manager to join our rapidly growing team. Ria Health, the leading national telehealth provider specializing in Alcohol Use Disorder (AUD) treatment, recently completed a Series B funding round led by Peloton Equity. The investment will further the momentum of commercial partnerships that include regional and national health plans, including Anthem Blue Cross Blue Shield, UnitedHealth Group Optum, Beacon Health Options, Highmark Health, and Magellan Health.

JOIN THE RIA HEALTH TEAM

Join the team that integrates medical care, behavioral support, and technology tools to help members achieve their personal goals in treating alcohol misuse. Ria Health is a Center of Excellence that delivers a Joint Commission accredited program that leverages evidence-based pharmacotherapy, psychosocial support, and an engaging care delivery platform to help members achieve lasting improvements in their quality of life. Ria's published outcomes data set the standard for effectiveness in alcohol treatment. The Ria program is delivered through telehealth and by a care team of Physicians, Nurse Practitioners, and Coaches with clinical expertise to manage care and outcomes for Ria Health members.

WORK AT RIA HEALTH AS A PROVIDER RELATIONS MANAGER

Ria Health is seeking a proactive and motivated Provider Relations Manager to join our team. This role reports directly to the Vice President of Business Development and works closely with the Enrollment team.

The Provider Relations Manager will be responsible for building and managing relationships with prospective members and referring providers, understanding their needs, and effectively communicating how Ria Health's telehealth services can support improved outcomes for individuals seeking treatment for alcohol use. This is a sales-focused position with clear expectations for meeting monthly enrollment goals and driving growth within assigned markets.

Requirements

• Experience in Education, Sales, or a relevant field: Ability to connect with potential patients and drive enrollment outcomes through both inbound and outbound calls.
• 1-3 years of experience in customer service, healthcare/patient care, customer engagement, or enrollment. Previous experience in sales or enrollment is preferred.
• Polished and professional communication: Ability to build rapport and trust with potential patients quickly, engaging with them in a clear, empathetic, and professional manner.
• Tech-savvy: Comfortable using various computer applications and systems (Salesforce, Google Suite, and others).
• Passion for healthcare and technology: Flexible, naturally curious, and driven to find solutions to company challenges, particularly in the tech/healthcare industry.
• Commitment to HIPAA Compliance: Acknowledges and agrees to abide by Ria Health's policies to protect patient information and privacy.

Principle Duties And Essential Responsibilities

• Conduct discovery calls: Engage with prospects to determine if Ria Health's telehealth AUD treatment is the right fit, addressing both financial and programmatic objections.
• Manage insurance eligibility: Collect and determine insurance eligibility, collaborating with the Verifications Specialists to process eligibility requests before scheduled calls.
• Guide prospects through enrollment: Assist prospects through the enrollment process, referring those who aren't eligible to alternative resources, and ensuring the highest point of intent is captured.
• Support patient triage: Assist current Ria Health members when a higher level of care is needed, coordinating referrals and placement with appropriate community partners.
• Manage provider partner accounts: Collaborate with the business development team to ensure leads are supported, enrollment progresses smoothly, and enrollment calls are scheduled in a timely manner.
• Sales-driven results: Meet monthly enrollment targets with a focus on conversion rates, setting realistic expectations and simplifying the decision-making process for prospects.
• Track interactions: Create patient records and log all interactions in Salesforce CRM, ensuring data is accurate and up-to-date.
• Provide feedback: Work closely with the Enrollment team to identify areas of improvement, suggesting and implementing scalable processes.
• Collaborate across teams: Work independently while providing support and feedback to team members, attending meetings, and collaborating professionally with other departments.
• Proactively solve challenges: Demonstrate the ability to independently identify challenges and take action to resolve them.

GOALS

• Build trust: Establish rapport with prospects through active listening, providing helpful information, and creating a positive experience.
• Simplify decision-making: Help prospects make informed decisions by clearly explaining the program and setting realistic expectations.
• Achieve enrollment goals: Consistently meet or exceed monthly enrollment targets, focusing on high-quality conversions.
• Performance metrics: Receive weekly feedback on key metrics, including NPS, conversion rates, average talk time, accuracy, and calls accepted/completed per day.

This role requires a self-motivated individual who thrives in a fast-paced, target-driven environment. If you are passionate about helping others improve their relationship with alcohol and have the drive to meet goals, we would love to have you join our team.

Enjoy Many Ria Health Benefits

• Become part of a mission-driven team delivering innovative, next-generation care for alcohol use disorder
• Grow professionally within a rapidly scaling tech-enabled healthcare organization
• Competitive compensation packages
• Comprehensive medical, dental, and vision insurance
• Paid time off (PTO) that supports work–life balance
• Remote and hybrid work options based on role and business needs
• Ongoing telehealth training, development, and learning opportunities

EQUAL EMPLOYMENT OPPORTUNITY

Ria Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall,