Service Desk AnalystSaffron Building Society • Cambridge, England, United Kingdom

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Service Desk Analyst

Saffron Building Society

Cambridge, England, United Kingdom

Cambridge, England, United Kingdom

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Über

Service Desk Analyst – Saffron Building Society is seeking a Service Desk Analyst to join our team on a full-time, permanent basis, based in Saffron Walden, Essex. Applicants must have a full UK driving licence, access to their own transport, and be able to commute daily, as occasional travel to branch locations will be required. This is an entry-level opportunity into IT, ideal for someone with strong customer service skills and a keen interest in technology. Why Saffron Building Society: At Saffron Building Society, we believe happiness comes from within - including Money Happiness. As a mutual organisation, everything we do is driven by the needs of our members, colleagues, and communities. We’re proud of our welcoming, inclusive culture where people are supported to learn, grow, and make a genuine difference. Fantastic Company Benefits Include: Competitive Salary: up to £27,000 per annum depending on experience Holiday: 33 days including bank holidays, Pension: 5% employee contribution 8.5% employer contribution Employee Extras such as: Income protection, life assurance, comprehensive wellbeing support, buy and sell holiday, salary sacrifice schemes About the role: As a Service Desk Analyst, you’ll play a key role in supporting colleagues across the Society by providing first-line IT support and ensuring technology issues are resolved efficiently and professionally. Main Duties and responsibilities: Provide first-line IT support to staff, resolving hardware and software issues promptly Troubleshoot technical problems to minimise service disruption Log, manage, and update incidents and service requests using the ticket management system Communicate clearly with users, explaining technical issues in a simple, accessible way Work collaboratively with internal teams to improve service delivery and user experience Travel to branches when required to provide hands-on IT support About you: As a Service Desk Analyst, you’ll be customer-focused, proactive, and eager to build a career in IT, with strong communication skills, good attention to detail, and a willingness to learn. Experience in a service desk or IT support role is desirable but not essential, as full training will be provided. You’ll be comfortable working independently and as part of a team, with a positive, problem-solving mindset, and have a basic understanding of IT systems and applications, with networking knowledge beneficial. Based in Saffron Walden, you’ll occasionally travel to branch locations to provide on-site support, so a full UK driving licence, access to your own transport, and the ability to commute daily are essential. If you have the relevant skills and experience for this Service Desk Analyst role and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you. Please check your email inbox and spam / junk mail folder for any email correspondence for this vacancy. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments. No recruitment agencies, please Additional keywords: Service Desk Analyst, IT Support, Helpdesk Analyst, First Line Support, IT Technician, Technical Support, Customer Support, Entry Level IT, IT Support Specialist. This vacancy is advertised and handled through Spider, the region’s Online Job Advertiser on our behalf. We both take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. As you might expect you may be contacted by email, text, or telephone. For full Privacy Policy details please see email correspondences on receipt of your application

Cambridge, England, United Kingdom

Sprachkenntnisse

English

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