Customer Experience, Events

HTS Engineering Ltd. is the largest independent commercial HVAC manufacturers' rep in North America, with 20 locations in the US and Canada. HTS has a vibrant look and brand promise -- one that reflects our company-wide commitment to ensure the individual success of all those involved in a project's HVAC system selection, design, purchase, installation and maintenance including our employees, suppliers, customers and end users.
HTS prides itself on its commitment to providing its employees with a flexible and accommodating work environment. We prioritize the well-being of our employees and are committed to creating a work environment where everyone can thrive.

Position Overview

The Customer Experience, Events & Social Media Specialist plays a key role in bringing the company's brand to life through high-quality customer experiences, well-executed events, and engaging social media content. This role is responsible for planning and delivering customer and employee events while supporting the day-to-day execution of the company's social media presence.

The ideal candidate is highly organized, creative, and execution-focused, with a strong ability to manage logistics, create compelling content, and coordinate across teams. This position directly contributes to customer engagement, brand visibility, and overall experience quality across both in-person and digital touchpoints.

Key Responsibilities:

Event Planning and Customer Experience

• Plan and execute customer, partner, and employee events from concept through post-event follow-up
• Manage all event logistics, including venue coordination, vendor management, materials production, registration, and on-site support
• Partner with internal stakeholders to align events with business objectives and audience needs
• Maintain a centralized events calendar and coordinate timelines, inputs, and approvals
• Track and report on event performance metrics such as attendance, engagement, and participant feedback
• Use project management and marketing tools to manage tasks, deadlines, and approvals

Social Media and Content Execution

• Support the execution of the company's social media strategy through ownership of the content calendar and posting schedule
• Create and publish original social media content, including graphics, short-form video, and written posts, primarily for platforms such as LinkedIn, Instagram, and Facebook
• Capture photos, video, and stories at events and in the field for use across digital channels
• Monitor social media channels, respond to comments and messages as appropriate, and support ongoing community engagement
• Track basic engagement metrics and provide input on content performance and optimization
• Use project management and marketing tools to manage tasks, deadlines, and approvals

Qualifications and Experience:

• 4–6 years of experience in event coordination, customer experience, or marketing execution roles (B2B experience preferred)
• Hands-on experience managing social media accounts and producing digital content for professional brands
• Demonstrated ability to create visual and written content; portfolio or work samples preferred
• Strong organizational skills with the ability to manage multiple projects and deadlines simultaneously
• Proficiency with content creation and design tools (e.g., Canva, Adobe Creative Suite, video editing software)
• Experience using marketing automation and CRM tools (e.g., HubSpot)
• Familiarity with project management tools (e.g., ClickUp, Asana)
• Experience working with an ERP is preferable
• Strong written and verbal communication skills with attention to detail

Salary Range: $57k-$60k

We Offer

• Competitive wages
• Opportunity to grow within the company.
• Training
• Employee recognition awards

Top benefits or perks:

As a member of HTS Engineering, you'll enjoy:

• Company events
• Incentive trips (meeting yearly sales targets)
• Comprehensive benefits package, including health, vision, EAP, and dental insurance.
• Paid time off
• On site parking

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, HTS Engineering is an equal opportunity employer. We are committed to a workplace of diversity and inclusion. HTS encourages applications from all candidates that represent the full range of communities across Canada. All qualified applicants will be considered for employment without discrimination on the basis of race, colour, age, religion, sexual orientation, gender identity, disability, national or ethnic origin or any other factors prohibited by law. Accommodations are available upon request, for all aspects of the recruiting process and thereafter.