Project Manager, Digital Transformation

Manulife is embarking on a Global Digital Transformation journey which will lead to better and easier ways of doing business with us. This Digital Transformation will enable us to have:

• A more integrated customer experience per market ​
• One cohesive look and feel reflecting our global brand​
• Common navigation across all properties​
• Common customer servicing

We are looking for a dynamic Project Manager to join our team In this role, you will collaborate with global cross-functional teams including engineering, UX, marketing, and business stakeholders to deliver seamless, scalable, digital experiences that align with our strategic goals. You will report to the Director, Program Management - Digital Transformation and your interactions will span across various Manulife Markets and Business Units to manage and coordinate business and technical projects of moderate and large scope and complexity through all phases of initiation, development and implementation.

Position Responsibilities:

• Project management of initiatives related to continuous improvement of processes, automation, promoting digitization and expense reduction initiatives.
• Support functional teams with ad hoc requests and analytical work that is required for processing transactional requests timely and accurately, and safeguarding customer assets.
• Execution and support of the Company, Divisional and Operations strategy
• Work with clients to define and manage the scope, strategy, requirements and implementation of projects.
• Develop cost-benefit analyses for project initiatives.
• Insure that assigned projects are completed within budgets and schedules while meeting client business objectives.
• Identify, analyze, mitigate, document, and control project risks.
• Expense management and budget delivery.
• Provide effective and regular communication within the project team, stakeholders, sponsors and management while managing client and team expectations and relationships.
• Identify resource needs for the project and establish roles, expectations, and goals with team members.
• Participate in negotiation of contract terms and conditions and ensure compliance with contract terms for project consultants and vendors.
• Conduct After-Action-Reviews.
• Stay current to market and industry trends through training, self-study, trade contact, and trade and industry conferences.
• Share best practices and initiatives with other functional areas in Operations.
• Partner with IT to ensure common focus and execution of technology initiatives.
• Ensure delivery of services from key vendors.

Requirement Qualifications:

• Post-secondary education or high school diploma and equivalent business experience.
• 2+ years project team experience.
• 5 – 7 years' experience in financial services.
• Thorough understanding of products, administration compliance, operations and systems including business desktop applications (i.e. Lotus Notes, Office), and relevant financial products.
• Ability to think strategically, assess alternatives for short and long-term impacts and act decisively.
• Knowledge of project planning and tracking tools.
• Excellent analytical and problem-solving skills.
• Strong presentation and written communication skills.
• Technical knowledge and previous experience in digital transformation.
• Excellent working knowledge of tools such as but not limited to: JIRA, MURAL, Confluence.

Preferred Qualifications:

• PMP, CCMP, Prosci, Prince, etc. are an asset.
• C-Suite and BOD communication and facilitation experience is an asset.

When you join our team:

• As part of our global team, we'll support you in shaping the future you want to see.
• We'll empower you to learn and grow the career you want. 
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.   

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Referenced Salary Location

Working Arrangement

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.