ERP Application Analyst

About Us

RJC Engineers is a well-established, employee-owned engineering firm with a broad geographic footprint and deep roots across Canada and the United States. We are leaders in structural engineering, building science, structural restoration, structural glass engineering, parking facility design, and building energy modelling.

What sets us apart?

Our commitment to clients, cutting-edge technology, collaborative culture, and the passion of our people. We're driven by a purpose: to positively impact our communities and invest in our team's growth and success.

At RJC, you'll join an inclusive, fast-paced team tackling exciting and complex projects. You'll work alongside industry-leading experts, explore emerging technologies, and be supported in your continuous professional development.

Being an RJC Professional

We build our team around five key attributes:

• Creative Mindset – You bring fresh ideas, challenge assumptions, and turn obstacles into opportunities.
• Proactive Approach – You take initiative, anticipate challenges, and seek ways to create a positive impact.
• Supportive Teamwork – You foster a culture of inclusivity, respect, and collaboration, helping others succeed.
• Trusted Advice – You act with integrity, expertise, and honesty, earning the confidence of clients and colleagues.
• Lead with Purpose – You empower, support, and guide others, driving meaningful results.

Candidate Profile

Reporting to the Vice President, Technical Services, the Enterprise Resource Planning (ERP) Application Analyst is accountable for supporting the successful implementation and long-term operation of the firm's Deltek ERP system. This is a hands-on role that contributes directly to project success during the initial deployment—through configuration, testing, data validation, and change management—and then transitions into ongoing application support and optimization. The Analyst ensures the ERP platform remains stable, secure, and aligned with business needs by providing expert administration, user support, integration oversight, and continuous improvement. This position plays a key part in enabling reliable, efficient ERP processes that drive operational excellence across the organization.

Key Responsibilities

Duties include, but are not limited to:

During ERP Implementation

• Participate in project planning, configuration workshops, and design sessions; document decisions and maintain configuration logs.
• Develop and execute test scripts for UAT and regression; track and resolve defects.
• Collaborate with the OCM lead to create training materials, user guides, and communication plans; assist with role-based training.
• Validate data migration accuracy, support cleansing and mapping activities.
• Assist with integration setup and testing (APIs, iPaaS tools) and reporting feeds to BI platforms.
• Provide hands-on support during cutover and hypercare; monitor issues and escalate as needed.

Post-Implementation (Ongoing Support & Optimization)

• Act as an internal consultant to business stakeholders, advising on how ERP capabilities can best support evolving business processes, reporting needs, and operational improvements.
• Support business process change by assessing system impacts, recommending configuration or workflow adjustments, and ensuring ERP changes align with enterprise standards.
• Administer Deltek ERP modules (GL/Financials, Project Accounting, Time & Expense, CRM, Resource Planning) with an OOB-first approach.
• Develop and execute test scripts for system enhancements, patches, and integrations, supporting unit testing, system testing, and user acceptance testing (UAT).
• Assist with validating patches, bug fixes, and configuration changes prior to deployment into production environments.
• Support change management activities by ensuring changes are documented, tested, approved, and communicated in alignment with governance standards.
• Maintain master data and ensure compliance with governance standards.
• Serve as Tier-2/Tier-3 application support; diagnose and resolve incidents; create reusable knowledge articles.
• Manage ERP integrations and monitor jobs; collaborate with BI teams on reporting and analytics.
• Coordinate upgrades, release notes, and regression testing; maintain SOPs and configuration documentation.
• Evaluate change requests, recommend configuration over customization, and uphold governance standards.

Professional Qualifications & Experience

Must-Have

• 3–5+ years in ERP application support, administration, or analysis (Deltek, Oracle, SAP, MS Dynamics, NetSuite, Unanet, BST or similar).
• Experience with ERP configuration, security administration, and troubleshooting.
• Exposure to integrations (APIs, iPaaS) and reporting/BI tools (Power BI or similar).
• Strong understanding of business processes across Finance, Project Accounting, and CRM.
• Excellent communication and documentation skills.

Preferred

• Hands-on Deltek Vantagepoint or Costpoint experience.
• Familiarity with iPaaS tools (Boomi, Workato) and API protocols.
• Power BI or similar analytics experience; SQL basics.
• Experience supporting change management and training initiatives.
• Certifications: ITIL, Deltek University coursework, Prosci, CBAP/PMP.

Competencies and Attributes:

• ERP Expertise: Strong understanding of ERP platforms (Deltek preferred) including configuration, security, and data management.
• Integration & Data Literacy: Ability to work with APIs, iPaaS tools, and reporting platforms; comfortable with data validation and troubleshooting.
• Testing & Quality Assurance: Skilled in creating and executing test plans, identifying defects, and ensuring system stability.
• Documentation & Governance: Maintains clear SOPs, configuration logs, and change control records; adheres to governance standards.
• Process Understanding: Solid grasp of Finance, Project Accounting, CRM, and related business workflows.
• Change Management Support: Works effectively with OCM resources to enable adoption through training and communication.
• Analytical Thinking: Diagnoses issues, evaluates options, and recommends practical solutions aligned with business goals.
• Continuous Improvement: Identifies opportunities to optimize ERP usage and reduce manual workarounds.
• Collaboration: Builds strong relationships across Finance, HR, Project Delivery, and IT; thrives in cross-functional teams.
• Adaptability: Comfortable working in a dynamic environment—shifting from implementation tasks to long-term support.
• Customer Focus: Prioritizes user experience and responsiveness; communicates clearly and professionally.
• Ownership & Accountability: Takes initiative, follows through on commitments, and ensures quality outcomes.
• Attention to Detail: Maintains accuracy in configuration, data validation, and documentation.

What RJC Offers?

• An inspiring workplace that supports its people and recognizes great work
• Stimulating, challenging projects and development opportunities to help you grow your skills and career
• Being part of a supportive and inclusive network of people that help each other reach their goals
• A comprehensive financial rewards program that recognizes your success, including eligibility for a performance-based bonus and share ownership program
• An extensive and generous benefits package including a $1000 Health Care Spending Account
• Maternity and Parental Leave Top-up Program
• Investing in your future, the opportunity to become part of an employee-owned organization and eligible for RJC's matching Retirement Registered Saving Plan (RRSP)

Be your Authentic Self

At RJC, we are dedicated to fostering an inclusive and diverse workplace where everyone is valued and respected. We proudly embrace all individuals and believe that every team member contributes to creating a welcoming environment. At RJC, inclusivity and diversity are commitments we all share.