1st Line Support Engineer

Crestwave Solutions

United Kingdom

United Kingdom

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Über

A leading Managed Service Provider (MSP) are looking to hire a 1st Line Support Engineer to join their Service Desk team. Ideal for candidates with MSP or IT Service Desk experience looking to progress their IT career. Key Responsibilities: * First-line IT support for incidents and service requests * Log, prioritise, and resolve tickets to SLA and ITIL standards * Windows, Microsoft 365, Active Directory and desktop support * Escalate issues to 2nd/3rd line when required * Deliver excellent customer service Required Skills: * 1–2 years in an IT Support / Service Desk / MSP role * Windows 10/11 & Windows Server 2016–2022 * Microsoft 365 (Exchange, SharePoint, OneDrive, Teams) * Active Directory * Laptop, desktop & Apple macOS support * Backup technologies such as DATTO, Acronis * ITIL knowledge Benefits: * Hybrid working (post-probation) * 20 days holiday + bank holidays (+ birthday off) * Fully funded IT certifications * Health & wellbeing benefits, gym & Cycle to Work * Regular team events

United Kingdom

Sprachkenntnisse

English

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