Human Resources Assistant Level II

Job Title: Human Resources Assistant (Level 2)

Department: Human Resources

Reports To: Human Resources Supervisor

Location: Diamond Bar, CA (100% in Office)

Job Type: Full-Time / Non-Exempt

Pay Range: $28–$32 per hour (DOE)

About Ono Hawaiian BBQ

Celebrating our 23rd anniversary, Ono Hawaiian BBQ is a fast-casual leader known for authentic Hawaiian plate lunches and island specialties. With over 120 locations across California and Arizona, we are dedicated to preparing the freshest ingredients from scratch daily. We combine the "aloha" spirit with exceptional service to create an inviting atmosphere for both our guests and our team.

Position Overview

We are seeking an experienced and detail-oriented Human Resources Assistant with 2–5 years of experience to support our HR department operations.

Unlike an entry-level role, this mid-level position requires a candidate who can work independently with minimal supervision. You will hold expanded responsibilities in workers' compensation coordination, serving as a subject matter expert for claims processing and safety compliance.

Key Responsibilities

Workers' Compensation Management (Key Focus)

• Primary Point of Contact: Act as the main liaison for workers' compensation matters, ensuring timely and effective communication between injured employees, managers, and the insurance carrier.
• Claims Administration: Independently handle the intake, documentation, and timely submission of workers' compensation claims.
• Case Management: Track claim progress, actively follow up on open cases, and update internal logs to ensure strict compliance with reporting deadlines.
• Return-to-Work: Coordinate medical evaluations, modified duty assignments, and return-to-work processes in collaboration with Operations management.
• Compliance & Safety: Maintain organized workers' compensation files to ensure compliance with state and federal regulations. Assist with quarterly safety and injury trend reporting to identify opportunities for improvement.

HR Administration & Operations

• Data Integrity: Review and enter employee data into the HRIS database; verify accuracy by auditing entries against source documents.
• Records Management: Maintain accurate, up-to-date employee records, including new hire packets, corrective actions, performance evaluations, and training documentation.
• Employee Relations: Provide timely, professional responses to employees and Operations management regarding HR inquiries, policies, and procedures. Assist in the investigation and resolution of workplace complaints as assigned.
• Culture: Plan and execute company events such as employee recognition gatherings and monthly celebrations.
• Compliance & Reporting
• Unemployment: Monitor unemployment claims by reviewing claims, verifying employee status, and completing required forms accurately and on time.
• Audit Support: Support ad hoc HR reporting, audits, and compliance requests.
• Incident Reporting: Support incident investigations by collecting statements, reviewing reports, and preparing preliminary documentation.

Qualifications

• Experience: 2–5 years of related experience in Human Resources.
• Specialized Experience: Experience supporting workers' compensation processes is highly preferred and critical for this role.
• Education: Associate Degree in Human Resources or related field.
• Technical Proficiency: Intermediate proficiency in MS Office (especially Excel) and HR/HRIS software is required. Familiarity with Dayforce HRIS is a plus.
• Language: Bilingual English/Spanish is preferred.

Core Competencies:

• High attention to detail and strong accuracy in data entry.
• Excellent time management and ability to meet deadlines.
• Ability to work both independently and collaboratively.
• Strong organizational and problem-solving skills.