Supervising Office Assistant I

The County of Riverside - Behavioral Health Department seeks to fill a Supervising Office Assistant I for Riverside.

Under direction, to supervise a clerical staff performing a variety of clerical work; to perform a wide variety of complex clerical work; and to do other work as required.

The Office Assistant series is used in County departments to provide clerical services. Incumbents typically type, file, sort and process materials; maintain records; process records; compose and edit reports and correspondence; gather information; provide information to the public concerning departmental or County operations; receive and record payments; operate a variety of equipment including but not limited to word processors, micro-computers, mini-computers, computer terminals, duplicating machines, calculators, and prepare and complete a variety of forms and documents.

Positions in this class are distinguished from those in Office Assistant III in that the latter function in a lead capacity and/or perform the most complex and specialized clerical work while the former have full supervisory responsibilities. This class differs from the next higher level of Supervising Office Assistant II in that the latter normally is a second level supervisor administering a large and/or highly complex clerical unit.

Other Essential / Daily Duties

• Oversee clerical staff and manage day-to-day billing workflows.
• Support overall program operations and ensure smooth administrative processes.
• Coordinate communication between departments to facilitate efficient workflow and problem-solving.
• Assist program leadership with compliance activities, reporting needs, and other administrative priorities.

Preferred Experience / Education

• Supervisory or team-lead experience, particularly in a medical or billing environment.
• Experience with medical billing processes and high-volume customer service.
• Training or proficiency in Microsoft Office (Outlook, Excel, Word).
• Training in business writing, HR processes, and/or payroll systems.
• Spanish bilingual skills (Spanish-English) preferred; bilingual candidates are encouraged to apply.

Additional Requirements

• A current, valid California Driver's License is required; occasional driving may be necessary.

Work Schedule: Will be discussed during the interview (Tentative: 9/80 Monday – Friday 8:00am – 5:30pm )

Work Address: 2085 Rustin Ave, Riverside CA 92507

Meet the Team
Riverside University Health System

• Supervises the work of a clerical staff; establishes work sequence, time table, or priorities; makes work assignments; provides guidance to staff in resolving technical problems and machine operation.

• Sets production goals for unit; evaluates the amount and quality of work completed; motivates employees to improve quality and quantity of work; initiates a variety of corrective actions to solve work performance problems; documents corrective action.

• Prepares and signs performance evaluations; makes recommendations on employee disciplinary actions, dismissals, step increases, and promotions.

• Interviews, selects, and recommends on the hiring of new staff members; reviews performance evaluations with employees; conducts or directs the orientation of new staff members and the training of staff members.

• Resolves problems among assigned staff members; maintains time and attendance records; approves or denies requests for time off; designs physical changes to improve work flow.

• Writes policies and procedures for the unit; establishes and revises internal work policies, procedures, and controls concerning automated editing, typing, and type composing equipment to assure consistency, efficiency, and compliance with user needs.

• In addition, performs complex clerical work as defined in the classification specification of Office Assistant III.

Experience: Three years of clerical experience. Either of the following may be substituted for one year of experience:

Completion of 18 semester or 27 quarter units from a recognized college in secretarial sciences, office practices, business education, or a closely related field.

OR

Completion of 360 hours of training from a recognized occupational training program in secretarial sciences, business education, or a closely related field.

Knowledge of: The principles and techniques of supervision; correct English usage, grammar, spelling, vocabulary, punctuation, format and style; modern office practices and procedures including preparing correspondence and reports, and filing; standard office equipment including the programming of a variety of material information processing equipment; the capabilities and applications of information processing equipment.

Ability to: Supervise subordinates; perform complex clerical work involving independent judgment and initiative; read and interpret information from charts, graphs, and tables; gather data and organize it into report format; understand and interpret laws, rules, regulations, and written policies and procedures, and apply them to specific situations; supervise subordinates.

Other Requirements

Skills: Skill to type 40 words per minute may be required.

For additional information or questions regarding this recruitment, contact Anay Sanchez at or

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APPLICATION INFORMATION

Veteran's Preference
The County has a Veterans Preference Policy applicable to new hires. To qualify, upload a copy of your (or your spouse's) Member-4 Form DD-214 indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. The Veterans Preference Policy, C-3 is available here:

Reasonable Accommodations
The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at:

Proof of Education
If using education to qualify or when requested by the recruiter, upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov