IT Help Desk

Job Overview

Acts as primary interface to company employees supported by the IT (Information Technology) Department to effect real-time problem analysis and resolution. Reports to the IT Manager.

Responsibilities and Duties

• Provides hands-on implementation and support as well as remote diagnostics and support.
• Provides accurate technical solutions for hardware and software related issues, ensuring the highest level of satisfaction, including troubleshooting third-party application issues.
• Installs desktop systems and peripherals including printers and network cabling.
• Provides TCP/IP networking, cabling, as well as LAN and WAN support to end users and IT staff.
• Protects all systems associated with Primary Arms networks and supports accountability of hardware and software inventories.
• Maintains standards of client computers by troubleshooting and resolving problems, then documenting and resolving problems in a timely manner.
• Receives requests for support via the Helpdesk system and employee communications and responds promptly.
• Analyzes and resolves problems using documented procedures, available tools, and acquired knowledge and skills.
• Provides support for Office 2016/365, 3CX, network technologies, and Active Directory.
• Provides input to IT team on methods for increasing the delivery of solutions and workplace tools provided to business partners.
• Works closely with other members of the IT team for escalation or knowledge