Desktop Support Technician

**Desktop Support Technician

Remote | Product and Development | Full-Time
Who We Are**
Headquartered in Nashville, Tenn., Ncontracts leads the industry in integrated risk management and compliance solutions, serving over 5,000 financial institutions nationwide. As a seven-time Inc. 5000 Fastest Growing Companies honoree and consistent year-over-year recipient of "Best Places to Work" awards, we offer a thriving, work environment where career growth and life-work balance go hand in hand.

At Ncontracts, you'll join a team of industry experts dedicated to strengthening the financial services sector through innovation and thought leadership. We're seeking creative, collaborative, and self-driven professionals across all areas of our business - from developing cutting-edge solutions to sales, marketing, customer support, and beyond. Join us in our mission to make the financial industry stronger and more resilient, while advancing your career in a supportive, dynamic environment that values your unique skills and perspectives.

Position Summary:
Join our IT team as an IT Support Engineer providing comprehensive technical support to our growing organization. You'll deliver both on-site and remote support with emphasis on 8x5 on-site presence at our Nashville headquarters, ensuring seamless technology operations for all employees across hardware, software, and infrastructure systems.

Key Responsibilities

• Provide on-site technical support at Nashville HQ during business hours (8x5 schedule)
• Deliver remote support to distributed team members across multiple time zones
• Install, configure, and maintain end-user computing devices (laptops, desktops, mobile devices)
• Manage Windows and macOS environments including system updates and security patches
• Support Microsoft 365 applications, collaboration tools, and productivity software
• Troubleshoot network connectivity issues and coordinate with network vendors
• Maintain inventory of IT assets and equipment lifecycle management
• Image and deploy new employee workstations using standardized configurations
• Provide technical support for conference rooms, AV equipment, and collaboration tools
• Document support procedures and maintain knowledge base articles
• Escalate complex technical issues to appropriate teams or vendors
• Support security initiatives including endpoint protection and compliance scanning
• Assist with IT onboarding and offboarding processes

Required Qualifications

• 3+ years of experience in IT support or help desk environments
• Associate degree in Information Technology or equivalent experience
• Strong knowledge of Windows 10/11 and macOS operating systems
• Experience with Microsoft 365 administration and troubleshooting
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP)
• Hardware troubleshooting skills for desktops, laptops, and mobile devices
• Excellent customer service and communication skills
• Ability to work independently and prioritize multiple support requests
• Experience with IT service management tools (ServiceNow, SolarWinds, Jira Service Management, etc.)

Preferred Qualifications

• Professional certifications (CompTIA A+, Network+, Microsoft certifications)
• Experience with endpoint management tools (Microsoft Intune, JAMF)
• Knowledge of Active Directory and group policy management
• Understanding of cybersecurity best practices for endpoint protection
• Experience supporting remote workforce and collaboration technologies
• ITIL Foundation certification or familiarity with ITIL processes

WE OFFER

• A fun, fast-paced work environment
• Responsible PTO Plan that meets or exceeds state and local medical and family leave laws
• 11 paid holidays
• Community and social events to keep you connected and engaged
• Mental Health Benefits
• Medical, Dental and Vision insurance
• Company-paid Group Life Insurance, Short- and Long-Term Disability
• Flexible Spending