IT Field Technician

We are an IT Managed Services company with plenty of room for the right candidate to grow within our organization. Our ideal candidate is a natural problem solver who is confident and enjoys interacting with people. We are interested in outgoing people who can think on their feet, learn technical issues quickly and who can communicate to customers in plain English, with patience and empathy. We are seeking experienced, local full-time inquiries only with 2+ years of technical experience outlined below.

Responsibilities Include: Provide on-site technical support for end-users inclusive of troubleshooting and repair of hardware and software related issues, including peripheral devices, connectivity to local and wide area networks. Set-up new computer equipment based on a standard configuration.

Required Skills & Experience:

--Excellent working knowledge of Windows Server through 2022, MS Exchange , M365, Remote Desktop Services, Citrix, VMWare, etc.

--Excellent working knowledge of Virtualization (Proxmox, Hyper-V and ESX/VMware) from buildup and deployment to administration is a plus but not required.

--Experience with Desktop PC hardware skills, troubleshooting, diagnostics, cleanups, etc., Server support and troubleshooting a must. Software skills for Office, Office 365, Google Apps and other basic business apps.

--Keen knowledge of networking - TCP/IP, DNS, OSI, firewalls and security.

--Excellent Communication Skills, both verbal and written a must.

--Previous experience in an MSP environment preferred

--CompTIA A+, MCP preferred, Additional IT Certifications a major plus

--Windows and Mac Support knowledge

--Ability to provide applications support and be able to learn line-of-business and industry specific software.

--Must exhibit positive & proactive nature to follow through on helping customers get the answers they need.

--Must be well organized, detail oriented, and able to prioritize numerous tasks-

-Must have 2+ years experience providing hands on technical support in a multi-user environment

--Experienced with troubleshooting, diagnosing, and problem resolution computer, peripheral and network related issues.

--Solid analytic and problem-solving skills personable and technical skills

--A strong service and work ethic, with a focus on delivering quality service support

--We love documentation, ability to follow standard operating procedures and create new ones where needed. Ability to keep documentation on clients' environments up to date using provided tool set.

Required experience: Computer and Network Support: 2+ years. Please note, if you do not complete the assessments then you will not be considered for the position.'
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Work Remotely

• No

Job Type: Full-time

Pay: $43, $54,080.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Education:

• Associate (Preferred)

Experience:

• Windows: 2 years (Required)
• Active Directory: 1 year (Required)

Work Location: Multiple locations