Field Technical Supervisor

Job Title:

Field Technical Supervisor

Compensation:

$22 - $26 per hour + great benefits

Reports to:

Operations Management

Department:

Technical Services

About Us:

Ravitron is an established technology firm with over 35 years in business, has an immediate full-time opening for a Field Technical Supervisor. The idea candidate will demonstrate the ability to articulate a solution to their supervisor, have a good work history in the field of CCTV, Access Control, Telecom, networking and/or certifications on specific brands of Telephony / Security / Network systems. Experience in leadership is also necessary.

Description:

Join a rapidly deployable team responsible for day-to-day technology installations throughout Michigan and Northern Indiana. Installations include, but are not limited to: IP Telephone, CCTV, Network Electronics, Audio/Video, Cabling, etc. A competitive salary package w/ benefits, including paid holidays, vacation, retirement, and access to company vehicles. This is primarily a field-oriented position that will require a lot of local travel, some regional travel and occasionally longer distances. You will be the face of our company to our customers, so a commitment to professionalism and excellent communication is essential. Full time with overtime as needed.

Responsibilities:

Candidate should have at least 3 years of documented experience working in the technology field or equivalent military technology experience. Prior leadership/management experience is a must.

Ravitron provides formal and on-the-job training, but you should have experience with one or more of the following disciplines:

• Telephone System Installation & Programming
• CCTV / Access Control System Installation
• Computer Service and Operations
• Low Voltage / Fiber Cable Installation

· Install, test, and maintain a variety of equipment. This may include cabling systems, security cameras, access control systems, telephone systems, and computer systems.

· Install, test, and maintain low-voltage cabling systems (coax, Cat5/6, fiber optic)

· Perform preventive maintenance to ensure optimal performance and longevity of equipment.

· Mount, configure, and troubleshoot Security Camera Systems.

· Perform technical installations and repairs for various systems (may include access control, audio/visual, intercom)

· Diagnose and resolve customer reported issues with technical equipment.

· Provide clear explanations and solutions to customer inquiries in a professional and courteous manner.

· Maintain a clean and professional workspace on customer sites.

· Maintain accurate and detailed service reports documenting all work performed.

· Adhere to all safety regulations and company protocols to ensure a safe work environment.

Qualifications:

· Leadership skills

· Possess a valid driver's license and reliable transportation.

· Ability to lift and carry up to 50 lbs.

· Ability to climb up and down a ladder.

· Perform extended overhead cabling/wiring from ladders, lifts, and bucket truck.

· Ability to crawl into tight spaces for installation purposes of devices and equipment.

· Minimum of 2 years of experience in a field technician role or related industry.

· Strong understanding of electrical and/or mechanical systems.

· Excellent problem-solving and analytical skills.

· Effective communication and interpersonal skills to build rapport with customers.

· Ability to work independently and as part of a team.

· A strong work ethic and a commitment to providing exceptional customer service.

Qualifications seeking but not required:

· Technical Engineering experience with Routers, switches, VLANs, etc.

· General VoIP experience with IP PBX and associated endpoints

· Consistently strives for attention to detail and high quality of work

Our Culture:

At Ravitron, we value a culture of learning. Our successful technicians love to learn new technologies to keep current and shares the knowledge with customers and co-workers, creating a spirit of cooperation and fostering a "win-win" environment. We encourage Veterans to apply and understand the needs of Reservists & Guardsmen.

We invite qualified candidates who are passionate about technology and possess the necessary skills to apply for this exciting opportunity.

Benefits:

· Vacation Time

· Sick Time

· Medical, Dental & Vision

· 401k (Simple IRA) with company match

· Bonuses & Profit Sharing

· Paid days off for Major holidays

Job Type: Full-time

Pay: $ $26.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Application Question(s):

• Do you have a valid driver's license?
• Are you able to work on ladders and lifts high above the floor?
• Can you read a blueprint?
• Can you read a schematic?
• Can you differentiate all the colors in a 25 pair?

Experience:

• Project management: 2 years (Preferred)
• Leadership: 2 years (Required)

Ability to Commute:

• Benton Harbor, MI Required)

Ability to Relocate:

• Benton Harbor, MI 49022: Relocate before starting work (Required)

Willingness to travel:

• 75% (Required)

Work Location: In person