Deputy General Manager

Job Details

Description
Essential Duties and Responsibilities
include the following. Other duties as assigned.

• Regular and consistent attendance
• Must be of legal age to sell and/or serve alcohol per state and/or local laws
• Upholding and administering all Regal policies and brand standards as outlined in the Regal Operations Manual and corporate directives
• Ensure all cash management policies and procedures are adhered to always
• Monitor risk management as it pertains to the theatre (employee/guest safety, loss prevention, proper handling of food and alcohol, emergency situations, and the proper handling, reporting, and investigating of accidents
• Comply with all food safety rules, laws, protocols, and standards. Adhere and maintain all Health Department rules and regulations
• Responsible for prompt reporting of accidents, incidents, and business interruptions per operating protocols
• Hiring, training, developing, mentoring, supervising, counseling, scheduling, and terminating (after conferring with the Human Resources Manager) of any employee
• Train staff in specific positions including server, box office, food runner, and bartender; cross-train as needed
• Train kitchen staff in specific positions and cross-train as needed
• Ensure required alcohol certification and training are current where applicable
• Properly administering all required paperwork and upholding all company policies
• Maintain projection and sound technology to ensure impeccable sight and sound experience for guests
• Must have working knowledge of all systems in booth and projection technology, including maintenance, programming, TMS operation and all related projection skills
• Ensure facilities are cleaned and maintained consistent with Regal standards every day
• Direct kitchen and bar maintenance and sanitation program
• Ensure proper use of all equipment
• Schedule and oversee necessary maintenance and repairs on kitchen appliances by performing minor repairs and obtaining qualified personnel for larger maintenance projects
• Supervise theatre maintenance including the interior, building and grounds where applicable by performing minor repairs and obtaining qualified personnel for larger maintenance projects
• Optimize profits by maintaining strict cost controls, including but not limited to payroll, cost of goods and other supplies required for daily operations
• Maintain strict inventory controls for all food and beverage supplies, janitorial supplies, and projection bulbs
• Maintain accurate inventory controls for all food and beverage supplies, janitorial supplies
• Order supplies, food, alcohol, and ingredients based on rapidly shifting demand to ensure no out-of-stock products
• Control inventory, shortages, and spoilage levels and investigate inconsistencies
• Conduct full monthly/quarterly inventories
• Create schedules for staff to ensure staffing levels meet the demand while controlling labor costs
• Responsible for completion of daily theatre inspections and subsequent corrective actions if applicable
• Responsible for completion of daily kitchen logs (cooling & reheating, food temperatures, refrigerator/freezer temperatures and sanitizer solution)
• Ensure that all food and beverage items are consistently prepared and served per Regal's recipes, portioning, cooking and serving standards
• Ensuring guest satisfaction – smile, greet, and thank all guests.
• Take prompt, appropriate action to turn dissatisfied guests into repeat guests
• Responsible for guest relations, marketing and promotions of feature film engagements, efficient scheduling of movie show times and the timely delivery of show times to all proper channels
• Respond personally to guest questions and complaints
• Counting, depositing, and reconciling all receipts taken in during a business day. Receipts include cash, credit cards, coupons, gift cards, checks, discount tickets, and any other form of