Property Liaison

Department: Operations

Reports To: Property Manager

Employment Type: Full-Time

Location: Field-based / Office Hybrid (company vehicle provided during business hours)

POSITION SUMMARY

The Property Liaison is a field-based role responsible for ensuring properties are guest-ready, well-maintained, and professionally represented. This position supports both short-term and long-term rental operations through property checks, inspections, showings, supply coordination, and light maintenance tasks. The ideal candidate is highly organized, customer-service oriented, tech-savvy, and comfortable working independently across multiple properties.

A company vehicle is provided during business hours for work-related travel.

KEY RESPONSIBILITIES

Property Readiness & Inspections

• Check vacant properties to ensure they are fully guest-ready prior to arrivals

• Conduct routine property inspections and document conditions using company systems

• Perform move-in walkthroughs with long-term tenants

• Identify, document, and report maintenance or cleanliness issues

Showings & Tenant Interaction

• Show available long-term rental properties to prospective tenants

• Serve as a professional point of contact for tenants and internal teams

• Communicate observations and feedback to the property management staff

Maintenance & Troubleshooting

• Troubleshoot and resolve basic issues including smart locks and access systems

• Change air filters and perform other light, non-licensed maintenance tasks

• Deliver and install replacement items as needed

• Escalate larger maintenance concerns appropriately

Logistics & Supply Management

• Purchase supplies from approved local vendors

• Deliver supplies to properties as needed

• Prepare and distribute weekly cleaning supply kits for cleaning teams

• Maintain organization of supplies and inventory and keep linens in office laundered

General Duties

• Maintain cleanliness and proper use of the company vehicle

• Follow all safety, driving, and company policies

• Support additional operational projects as assigned

QUALIFICATIONS & REQUIREMENTS

• Prior experience in a customer service–focused role required

• High school diploma or equivalent required

• Valid driver's license with a clean driving record

• Ability to pass a background check

• Ability to quickly adapt to and effectively use technology

• Must own and maintain a personal smartphone capable of running required work-related applications

• Strong organizational skills and attention to detail

• Professional verbal and written communication skills

• Ability to work independently and manage time efficiently

• Physically able to lift, carry, and move items weighing up to 50 pounds

• Ability to perform light physical tasks including walking properties, climbing stairs, bending, and standing

• Prior experience in property management, hospitality, or maintenance is a plus

WORK ENVIRONMENT & SCHEDULE

• Field-based position with frequent travel between properties

• Combination of indoor and outdoor work

• Schedule may require flexibility

• Company vehicle provided for business use during working hours only

TECHNOLOGY NOTICE

Use of a personal smartphone is required for job-related applications. Any applicable reimbursement or stipend will be provided in accordance with company policy.

Pay: $30, $40,000.00 per year

Benefits:

• Professional development assistance

Work Location: In person