Information Technology Help Desk

Job title: Desktop Support

Location: Boca Raton, FL

Job Description:

Executive Desktop Support: Provide comprehensive, white-glove technical support for executive-level Windows and macOS laptops, desktops, mobile devices (iOS/Android), and associated peripherals.

Software & Application Support: Install, configure, troubleshoot, and maintain executive software applications (e.g., Microsoft 365 suite, custom business applications, collaboration tools).

Network Connectivity: Troubleshoot basic network issues (wired and wireless) impacting executive devices.

Hardware Troubleshooting & Repair: Diagnose and resolve hardware issues, perform component replacements, and coordinate with vendors for repairs as needed.

VIP Service: Provide prompt, discreet, and highly responsive support, often requiring immediate attention and problem resolution.

Documentation: Maintain accurate records of support requests, resolutions, and executive asset inventory.

Proactive Maintenance: Perform routine checks and maintenance to prevent issues and ensure optimal performance of executive technology.

Collaboration: Work closely with other IT teams (e.g., Network, Systems, Security) to resolve complex issues and implement solutions.

Training & Guidance: Provide clear and concise guidance to executives on technology usage and best practices

Please provide the TOP skills, and the years of experience that you'll consider:

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.

5-10+ years of experience in desktop support, technical support, or a similar role, with a strong emphasis on supporting VIPs or executive-level users in a financial institution.

Proven expertise in troubleshooting and supporting both Windows and macOS operating systems

thanks and regards

victor