Branch Manager

About Us

Iconic Machinery is a family-owned equipment dealership proudly serving Northern California for more than 50 years. With multiple locations across the region, we're committed to delivering dependable equipment, reliable support, and strong customer relationships with contractors, farmers, ranchers, municipalities, and acreage owners.

Our teams value craftsmanship, professionalism, and a service-first mindset. As our footprint continues to expand, we're seeking leaders who appreciate teamwork, integrity, and the opportunity to make a meaningful impact on their store, their customers, and their community.

About the Role

The Eureka Branch Manager leads day-to-day operations, team performance, and customer experience for our Eureka dealership. You'll coordinate across Parts, Service, and Store Operations to maintain high standards for workflow efficiency, facility presentation, and customer support. This role is ideal for someone who enjoys leading people, improving processes, and supporting customers who rely on their equipment every day.

What You'll DoStore Management & Leadership

• Oversee daily dealership operations to ensure smooth coordination across all departments.
• Manage schedules, time-off requests, and timesheet approvals.
• Conduct quarterly conversations and annual performance reviews.
• Recruit, onboard, and train new team members.
• Maintain a clean, organized, and professional facility.
• Monitor store performance and identify opportunities to improve.

Parts Department Oversight

• Lead all Parts Department functions, including inventory management and team support.
• Respond to online and phone parts inquiries.
• Assist customers with over-the-counter parts sales.
• Handle ordering, receiving, and shipping of parts.
• Pull parts for technicians and support Service Department needs.
• Maintain accurate inventory levels and organization.

Service Department Oversight

• Supervise service technicians and manage daily workflow.
• Respond to online and phone service requests.
• Oversee service scheduling to ensure timely and efficient repairs.
• Create repair orders and support the service point-of-sale process.
• Ensure warranty documentation is completed and submitted accurately.
• Prepare timely, accurate service quotes.
• Maintain shop organization and monitor technician efficiency.

What We're Looking For

• 3–5 years of dealership, equipment, or operations experience (preferred).
• Prior leadership or supervisory experience required.
• Strong working knowledge of parts and service operations.
• Excellent communication, organization, and problem-solving skills.
• Ability to lead, mentor, and develop team members.
• Customer-service-oriented with strong relationship-building abilities.
• Proficiency with dealership management systems and Microsoft Office.
• Ability to manage multiple priorities in a fast-paced environment.

Bonus Points

• Experience in equipment dealerships or similar industrial environments.
• Background in operational leadership or multi-department management.
• Familiarity with warranty processing or service workflow optimization.

Why You'll Love Working Here

• Competitive medical, dental, and vision benefits.
• 401(k) with voluntary employer match.
• Equipment rental discounts (subject to availability and approval).
• Seven paid holidays.
• Supportive, family-owned culture with long-term stability and growth opportunity.
• A team environment where your leadership directly contributes to store success.

Ready to Join Us?

If you're a hands-on leader who thrives in a collaborative, customer-focused environment, we'd love to meet you. Apply today and help us keep Northern California running strong.

Job Type: Full-time

Pay: $68, $100,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person