IT Support Technician

Position: IT Support Technician
Who we are: The Police Athletic League (PAL) of New York City is an independent youth development nonprofit organization and has been a vibrant and vital institution, serving as an effective, critical bridge between police and communities across all five boroughs of the City since 1914. PAL operates diverse programs for children as young as 2 years old to young adults. Programs include Head Start, after-school programs and summer day camps for elementary, middle and high school youth, and summer Playstreets. PAL also runs evening teen centers and college readiness programs, youth employment, and juvenile justice programs. Staying true to PAL's roots, a cornerstone of our youth development strategy includes offering competitive and recreational sports for children of all ages. At PAL, we're devoted to empowering communities and building the best places to work, and that goes for our own teams too.

Position Summary
PAL is seeking an IT Support Technician to support the day-to-day upkeep of computer systems, hardware, and IT infrastructure. He or she will be responsible for on-site support across all PAL's NYC 17 locations for networked PCs, laptops, VOIP phones, PAL issues mobile phones, printers, PAL's Microsoft Active Directory domain and hosted in Azure and locally and troubleshooting various network devices including switches and routers. Additionally, PAL relies heavily on the Office 365 Suite online tools, to support both on-site and hybrid work for all staff. The IT support Engineer will work closely with the Operations team, PAL's IT Business Partner providing enterprise managing IT services.

The IT Support Technician will report to the Director of Operations and work collaboratively with other Operations and IT staff.

What You'll Do
Technical Support and Troubleshooting:

• Install, configure and troubleshoot hardware, software, networking, peripherals, operating systems issues.
• Support new desktop, laptop and mobile phone user setup and mobile device management solution, including orienting staff on new equipment.
• Serve as one of the primary contact to support internal company, end users, and IT operations
• Update PAL's IT Ticketing system to ensure that all tickets are resolved and documented appropriately
• Provide on-site critical support at PAL locations to troubleshoot, resolve, and accurately documents various technical problems and resolutions (i.e. software, hardware and company specific applications)

IT Administration And Maintenance

• Responsible for hardware and software inventory management and administration
• Administration of Microsoft Exchange 365 and Active Directory
• Assist with IT projects including new IT system implementations and upgrades
• Apply analytical skills in order to solve complex technical problems and recommend alternatives
• Support day to day administrative operations such as