Supervisor, Phlebotomy

Join Our Team at UPMC Community Osteopathic

UPMC Community Osteopathic is seeking a full-time Phlebotomy Supervisor to lead our clinical laboratory specimen procurement and client services team. This daylight-hour role, with occasional weekends, is ideal for candidates with experience in both inpatient and outpatient phlebotomy and prior leadership experience.

In this role, you will provide day-to-day leadership to the team, ensuring efficient operations and a high level of patient satisfaction. You will manage staff schedules, provide hands-on support by covering duties as needed, and assist in planning, developing, and monitoring quality assurance initiatives that promote patient safety and excellence in care.

At UPMC, you'll be part of a collaborative environment where your contributions directly impact patient outcomes and the community you serve. We offer a comprehensive benefits package designed to support your personal and professional growth. Make a meaningful difference in healthcare—apply today to grow your career with UPMC

Responsibilities:

• Maintain staff schedules to ensure coverage and meet patient care needs.
• Collect specimens via venipuncture, heel stick, fingerstick, and other methods as required, including off-site collections, following proper patient identification procedures.
• Train, orient, and evaluate new employees and students; administer corrective actions as needed.
• Develop, maintain, and update specimen procurement policies, procedures, and quality initiatives to improve processes and customer satisfaction.
• Demonstrate dependability, independent judgment, and professional accountability while prioritizing department needs.
• Promote patient safety and provide clear instructions to patients on specimen collection procedures.
• Interact courteously and professionally with all laboratory customers and respond promptly to inquiries.
• Accurately register patient demographics and laboratory orders into information systems, ensuring data completeness.
• Communicate unusual or problematic incidents to technical staff, supervisors, and pathologists.

• Adhere to all laboratory and hospital policies regarding procedures, quality control, safety, compliance, and personnel.

• High school diploma or equivalent.

• Associate degree in laboratory sciences preferred.
• Three years phlebotomy experience required.
• Hospital phlebotomy experience preferred.
• Medical terminology experience required.
• Prior experience in roles emphasizing a customer service focus required.
• Supervisory experience preferred.
• Communication skills: Must possess good oral and written skills, must be able to communicate effectively with all age groups and populations of internal and external customers as well as co-workers both on the telephone and directly.
• Computer/Typing skills: Knowledge of LIS computer information systems as related to specimen procurement processes and registration preferred.
• Proficiency with Microsoft Office applications preferred.
• Must become skilled in the use of LIS.

Licensure, Certifications, and Clearances:
Phlebotomy Technician (PBT(ASCP)) or MLT(ASCP) with significant phlebotomy experience or equivalent preferred.
- Act 31 Child Abuse Reporting with renewal
- Act 33 with renewal
- Act 34 with renewal
- Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran