Office Manager

Job Summary
About Us: At H&R Block Canada, we pride ourselves on delivering exceptional client services and innovative tax solutions. We are currently seeking a dynamic and experienced Client Service Leader (CSL) to join our team and ensure that our services and programs exceed client expectations.

Key Responsibilities:

· Promote, support, and ensure all services and programs are offered to clients in accordance with H&R Block Canada policies, procedures, and established targets.

· Share individual performance goals and results with Tax Professionals and the District Manager.

· Monitor, evaluate, and coach Associates to attain desired results.

· Implement the Instant Refund program as per the district plan.

· Schedule and conduct Associate interviews, training, and evaluations.

· Assign and reassign work to office staff, monitor work schedules, and approve overtime requests.

· Provide day-to-day coaching and timely, specific performance feedback to individual Associates.

· Ensure all Associates complete required training and arrange additional support as needed.

· Manage cash, debit/credit card receipts, balance cash, and complete bank deposits.

· Ensure compliance with the district operating plan and resolve variations in coordination with the District Manager.

· Follow standard operating procedures for office opening and closing, security, supply ordering, file maintenance, and office cleanliness.

· Provide assistance and support in district training sessions as required.

· Respond promptly to client service issues or Associate relations concerns, escalating complex issues to the District Manager as needed.

· Perform other duties as assigned.

Qualifications:

· Proven customer service skills.

· Effective verbal and written communication skills, public relations skills, detail-oriented, organizational, math, and analytical skills.

· Administrative and organizational skills to plan and coordinate office workload.

· Proficiency in using Windows-based systems and applications such as Microsoft Word, Excel, and Outlook.

· Ability to work independently and support team-based initiatives in a fast-paced, multi-tasking environment.

· Demonstrated problem-solving and conflict resolution skills.

· Preference for candidates with three to five years of relevant tax office experience.

Why Join Us?

· Opportunities for professional growth and development.

· Collaborative and supportive work environment.

· Make a meaningful impact by helping clients navigate their financial needs.

Job Types: Part-time, Seasonal
Contract length: 4 months

Pay: $18.00-$21.00 per hour

Expected hours: 20 – 30 per week

Benefits:

• On-site parking
• Store discount

Application question(s):

• Were your personal taxes filed last year?

Work Location: In person