Application Developer I

NOTE TO INTERNAL APPLICANTS: INTERNAL CANDIDATES IN THE SAME CLASSIFICATION AND/OR PAY GRADE AS THE POSITION POSTED WILL NOT RECEIVE A PAY ADJUSTMENT IF SELECTED.

Under general supervision, the Application Developer I provides and supports custom web, mobile, and desktop software solutions that are utilized both by County staff and citizens. The Application Developer I is responsible for the planning, development, implementation, analysis, management, and maintenance on a wide variety of software packages across a number of platforms. The Application Developer I collaborates with all County Departments to establish software and maintenance requirements and ensure those requirements are met.

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

Administration

• Perform system and program enhancements.
• Develop and conduct system and program testing.
• Receive, prioritize, and respond to staff, end user, department, and citizen requests for troubleshooting, maintenance, and resolution of problems and failures.
• Assist on approved projects.
• Provide technical assistance and conduct necessary research and analysis.
• Act as a resource to management, users, and departments.
• Interact with vendors as required.
• Research current and emerging trends and identify new solutions or enhancements.
• Provide technical support after normal working hours as needed.
• Author support documentation for both end users and IT staff.
• Create system diagrams and document processes.

Customer Service

• Advise management on situations that may require additional client support or escalation.
• Consistently provide excellent customer service.
• Communicates to the customer the status of requests for technical assistance as well as establishes a service level expectation with them.
• Receives, prioritizes, and responds to requests from other staff and client requests.
• Provides end-user support. Confers with clients to identify problems and to gather suggestions for improvements.
• Follow all relevant standards and procedures.
• Thoroughly document incident descriptions, activities, and resolutions.

Innovation

• Drive innovation in support of the County's goals.
• Assist with the introduction and integration of new technologies into existing environment.
• Assist with implementation of highly-available software systems across multiple devices.

Project

• Assist with the design, development, and deployment of new software solutions.
• Assist with the migrate and/or upgrade of existing software solutions.

Required Education: Associate's Degree in Computer Science, Software Engineering, or other closely related fields.

Desired Experience:

• Experience with cloud development:
• .NET MVC or Forms Framework
• Visual Studio
• NoSQL databases
• KnockoutJS, AngularJS or NodeJS
• Experience with mobile application development
• ITIL v3 Foundations Certification

Miscellaneous: An equivalent combination of education, certification, training, and/or experience may be considered in lieu of required education or experience. Must possess a valid Florida Driver's License.

• Ability to clearly communicate information both verbally and in writing.
• Basic knowledge of the methods, tools, and techniques applied to diverse IT Support in complex multi-platform networked environments.
• Basic knowledge of the body of available and current information resources applicable to the department's functions for technical research and development purposes.
• Basic knowledge of various current technologies relevant to existing applications, systems, and/or upcoming installations, e.g., Microsoft technologies; programming/scripting languages; web, server, and voice/data network technologies.
• Skill in reading and interpreting technical and trade journals, industry specific periodicals, product / manufacturer specifications, and related technical information and data.
• Ability to analyze, implement, maintain, and repair software; ability to evaluate, diagnose, and develop solutions to potential and real operational and system deficiencies to ensure continued and non-disrupted service to system users.
• Ability to utilize personal computers, standard office equipment, and standard software applications, e.g., word processors, database software, spreadsheet applications.
• Ability to establish and maintain effective working relationships with employees, division and department heads, public/private sector contacts, and County administration.
• Ability to organize work, establish priorities, meet established deadlines, and follow up on assignments with a minimum of direction.

Physical Demand: Light

• 20 pounds maximum lifting.
• Frequent (up to 2/3 of the work time) lifting, carrying up to 10 lbs.
• If less lifting involved will require significant walking/standing.
• If mostly sitting is involved will require push/pull on arm or leg controls.
• Expressing or exchanging ideas by spoken word or perceiving sound by ear.
• Good eye sight for production or safety of self and others.
• Physical agility is required in kneeling, bending, stooping, and reaching.
• Required to have clear vision at distances of 20 inches or less.