Assistant Gaming Shift Manager

JOB SUMMARY: Is committed to our culture and actively supports all initiatives that connect BIG dreams to BIG fun. The Assistant Gaming Shift Manager is responsible for assisting the Gaming Shift Managers in ensuring daily gaming operations are in compliance with all applicable gaming laws and company internal controls, policies, and procedures. Assists in ensuring a positive guest gaming experience and the supervision of the Dealers.

JOB RESPONSIBILITIES:

• Drives culture by consistently demonstrating leadership, maintaining a positive attitude, and BIG Service standards.
• Provides exceptional customer service.
• Ensures the proper conduct and integrity of all gaming operations.
• Resolves basic customer complaints/disputes, partners with Gaming Shift Manager if necessary
• Sees that gaming procedures and regulations are properly implemented and adhered to.
• Ensures all Gaming Team Members are properly trained.
• Performs all other duties as assigned by the Gaming Shift Manager.
• Must learn, comprehend, and comply with all company policies and procedures, Gaming Regulations and Title 31 requirements.
• Directly supervise the Floor Supervisors & Dealers
• Fulfills supervisory responsibilities in accordance with The Nash Casino organization's policies and applicable laws.
• Responsibilities include training Team Members, planning, assigning, and directing work for all gaming employees on assigned shifts, and assisting in completing performance evaluations.
• Assistant Gaming Shift Managers are expected to set an example in the workplace and hold themselves to a higher standard.
• Practices Outstanding Guest Service, to both internal as well as external guests, by promoting teamwork and creating a fun, friendly and inviting atmosphere that encourages mutual respect.
• Must have basic computer aptitude, demonstrate excellent interpersonal, problem solving, and customer service skills.
• Must show the ability to collaborate with team management.
• Assist with ensuring dealer quality and efficiency so they may deal at the Department mandated game pace (hands per hour), as well as supervisor quality and efficiency in supporting the dealers to accomplish this goal.
• Estimates win/loss of a shift.
• Safeguards The Nash Casino assets; to include cards, dice, gaming chips, etc.
• Performs duties of subordinates as needed in the supervisor capacity.
• Extensive and complete knowledge of Internal Controls.
• Knowledge of procedures and casino floor operations.
• Extensive knowledge and practice of all Title 31 requirements.
• Excellent problem-solving skills and the ability to adapt quickly to changing dynamics and priorities.
• Excellent verbal and interpersonal communication skills.
• Ability to implement new games.
• Must know basic strategy and identify warning signs of advantage play.
• Ability to multi-task efficiently.
• Ability to communicate effectively, both verbally and in writing with Team Members and the general public.
• Ability to interpret a variety of instructions furnished in written and oral form.
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with Team Members and guests at all levels.
• Ability to demonstrate excellence in job performance and continually seek improvement in results.
• Skill in organizing resources and establishing priorities.
• Knowledge of theft techniques.
• Ability to anticipate need of the business, guests, and Team Members
• Ability to deescalate and resolve situations that may arise.
• Develops and maintains professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors.
• Ensures work activities are completed accurately, efficiently, and in a timely manner.
• Provides BIG Service to internal guests and ensures their complete satisfaction, inclusive of greeting and interacting with guests in a friendly and enthusiastic manner, anticipating and meeting guest needs and preferences, and remaining calm and professional when dealing with guests that are difficult or upset.
• Works safely, including clearly understanding and following company safety policies and procedures, completing work in a safe manner, caring about safety of self and others, responding appropriately in an emergency, and reporting unsafe conditions.
• Maintains regular attendance at scheduled shifts and staff meetings.
• Maintains professionalism and a friendly and approachable demeanor throughout the workday.
• Assists with training/mentoring of new Team Members as requested.
• Maintains all appearance standards in accordance with established uniform and appearance guidelines.
• Informs manager on duty of any irregularities and unusual situations when they occur.
• Keeps a friendly, calm, and helpful demeanor in high-stress situations and a continuously fast-paced environment.
• Is honest in all interactions and displays a high degree of integrity.
• Works independently with little to no supervision or as part of a team, is required.
• Must be and remain compliant with all legal or company regulations for working in the industry

EXPERIENCE:

• Must be 21 years of age or older with a high school diploma or general education degree (GED).
• Must pass all required pre-screening and background checks.
• Internal candidates must meet the eligibility requirements as provided in the