Über
Duration: FULL TIME ( WITH CLIENT)
Location: Denver, CO
Mode: 100% On-Site ( Mon - Friday)
Primary Responsibilities Will Include: - Provide exceptional end user support at the desktop level - Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals - Documents, maintains, upgrades, or replaces hardware and software systems - Coordinate end user IT equipment moves, installations and replacements - Maintain IT staff and asset management inventory in relation to provisioning, labeling, deploying, and maintaining all end user systems and software - Able to follow set policies, processes and procedures and contribute to the continuous improvement of all three areas - Work both independently and in a collaborative manner to address each user's needs - Deliver work based on industry and company best practices - Responsible for adhering to and meeting IT audit requirements - Create, review, enhance and implement IT documentation to sustain a substantial Knowledge Base (KB) to improve both first call resolution and overall user experiences - Engagement and interaction with internal IT teams along with ITO Help Desk staff and IT partners - Support multiple conference rooms and conference technologies - Weekly meetings with the IT Engineer team and Director of IT - Involvement in planning future computing needs and capacity planning - IT point of contact for staff onboarding, transfers/promotions and offboarding. This includes day one staff introduction to the firm's technology package, orientation, and training along with ongoing user education on IT changes via effective interactions and communication - Oversee equipment inventory. - Ordering, monitoring and, as necessary, shipping out equipment packages to new hires by fed ex. - Change request management
Job Requirements, Skills, Education and Experience: - 4 -year college degree required - At least five years of recent hands-on work experience in the IT industry providing end user technology support - Experienced in working with Windows 10 OS along with multiple Enterprise Applications including Office 365 Suite - Able to support hardware: desktops, phones, printers, and software applications. Experience with provisioning, deploying, recovering, and inventorying end user equipment - Excellent written and verbal communication skills with the ability to create and manage KB documentation and to present complex technical information in a clear and concise manner to a variety of audiences - Comfortable working hands-on while interacting with end users at all levels of the organization - Familiar with onboarding, transfers, offboarding, access and identity management - A history of working in a fast-moving IT environment handling multiple, competing priorities - Strong work ethic, willingness to learn, is proactive, has a thirst for knowledge - Thrive independently and as part of a team - Active workdays will require the IT Engineer candidate to move around a lot, from office to office and floor to floor - From time to time, this position may require moving equipment around the office including office moves (ability to lift up to 40 pounds) - CompTIA A+ certifications as a plus
Sprachkenntnisse
- English
Hinweis für Nutzer
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