Outreach Advocate

Outreach Advocate (Career Path to Case Management)

Location: Washington State (Applicants must reside in Washington to be considered)
Full-Time | Hybrid/Remote (Outreach Phase)
Future Role Requires 90% Travel Within County of Residence

Position Overview: Outreach Advocate (6-Month Developmental Role)

This position begins as a Full-time Outreach Advocate for approximately six (6) months (dictated by Talent Acquisition and business need), with the intended transition into a Case Manager role, contingent upon performance, compliance, and business need.

HOURLY PAY: $24 per hour

As an Outreach Advocate, you will serve as the front line of engagement for our Health Home Program:

• Managing referrals
• Conduct Structure Outreach
• Produce accurate, compliant and timely documentation.

This role is highly structured, metric-driven, and fast-paced.

Following successful completion of the Outreach Advocate phase, this role transitions into a Care Coordinator position, which includes:

• 90% field-based travel within the county you reside in
• Direct, face-to-face member engagement
• Community-based care coordination and case management

What We're Looking For

Required

-Must reside in Washington State

-Must possess valid driver's license & Auto Insurance
-Associate's degree preferred
-Strong organizational skills and attention to detail
-Comfort working in structured, metrics-driven environments

-Comfortable juggling multiple platforms simultaneously

-Proficiency in Microsoft Office (Word, Excel, Outlook, Teams)

Preferred
⭐ Call Center experience
⭐ Sales background and/or medical/healthcare background
⭐ Experience in customer engagement, outreach, or member services
⭐ Bilingual or bicultural candidates encouraged to apply

Work Environment & Requirements

Ability to be on the phone for extended periods
Comfortable navigating multiple electronic systems
Willingness to meet clearly defined productivity metrics

Ability to meet future travel requirements for Case Management/Care Coordinator Role

Bridging Care LLC is an Equal Opportunity Employer and is committed to building a diverse and inclusive workforce. Reasonable accommodations will be provided as needed.

Why Join Bridging Care?

✔ Clear performance expectations and measurable success metrics
✔ Defined internal career pathway from Outreach to Care Coordination
✔ Strong training, auditing, and compliance infrastructure
✔ Collaborative, mission-driven culture
✔ Competitive pay and comprehensive benefits
✔ Leadership that plans ahead and invests in growth

Key Responsibilities – Outreach Advocate Phase

Referral Management & Eligibility Verification

• Receive referrals from Washington State Medicaid Managed Care Organizations
• Verify eligibility through ProviderOne and Lead Organization portals
• Conduct required state and national registry screenings

Client Outreach & Engagement

• Initiate timely outreach with assigned referrals
• Complete multiple contact attempts per referral in accordance with program standards
• Support enrollment into the Health Home Program

Client Matching & Scheduling Support

• Utilize geographic tools and system platforms to assign members to Care Coordinators
• Support efficient scheduling and field optimization

Documentation & Compliance

• Accurately document all outreach activity in OneHAP and Lead Organization systems
• Meet documentation quality, timeliness, and compliance standards

Care Team Collaboration

• Maintain consistent communication with Care Coordinators, Leads, and internal departments
• Support follow-up, rescheduling, and member inquiries

Performance Metrics

• Meet daily, weekly, and monthly productivity and outreach benchmarks
• Participate in audits, coaching, and performance reviews

Transition to Case Manager Role (Post 6 Months)

Upon transition, the role will include:

• 90% travel within the county you reside in
• Home visits and community-based member engagement
• Health Action Plan development and follow-up
• Complex care coordination and resource navigation
• Continued performance metrics, audits, and compliance oversight

Ready to Grow With Us?

If you're looking for structure, accountability, growth, and an exceptional culture, this is the role for you.

Apply today — same-day interviews available!
Submit your resume and include the county you reside in for priority consideration.