Immigration Case Manager-Senior Level

Case Processing Manager
Location: Richmond, BC (In-person)
Salary: CAD $50,000–$60,000 per year
Job Type: Full-time

About the Role

Canada Shaws Immigration Consulting is looking for a Case Processing Manager to lead immigration case operations from start to finish. You'll ensure files are accurate, submitted on time, and fully compliant with IRCC/PNP standards while managing and supporting a team of Case Processors/Assistants.

What You'll Do

Case Management & Processing

• Supervise preparation, review, and submission of immigration applications (study/work permits, visitor visas, PR, PNP, Express Entry, family class, LMIA, etc.).
• Review client documents for accuracy, completeness, and compliance.
• Perform final QA checks before submission.
• Stay current on IRCC/PNP updates and adapt internal workflows.
• Handle urgent or complex cases and resolve issues with IRCC, employers, or clients.

Team Leadership & Workflow

• Lead Case Processors/Assistants and assign files to balance workload.
• Coach and train the team on procedures and documentation standards.
• Monitor productivity, timelines, and service quality.
• Conduct regular performance check-ins and support development.

Client Service

• Act as escalation point for high-priority or complex client concerns.
• Ensure consistent, timely application updates.
• Join client meetings when needed to clarify requirements and timelines.
• Maintain clear, professional communication across all stages.

Compliance & Reporting

• Ensure all files meet IRCC, PNP, and internal standards.
• Maintain accurate case notes, checklists, CRM records, and submission logs.
• Track timelines and provide weekly status/performance reports.
• Protect client data and support internal audits/QA initiatives.

Process Improvement

• Identify workflow gaps and implement efficiency improvements.
• Update SOPs, templates, checklists, and training materials.
• Recommend enhancements to tools/systems (CRM, document management, tracking).

Other Support

• Participate in internal training and policy updates.
• Support client communication templates and FAQs.
• Assist with company events/seminars as needed.

What We're Looking For

• Fluent English (spoken and written).
• Legally eligible to work in Canada (Citizen/PR/valid Work Permit).
• 3–5 years in immigration case processing or consulting.
• Strong knowledge of IRCC, PNP, and employment-based programs.
• Experience supervising/mentoring staff is an asset.
• Post-secondary education in immigration studies, business, or related field.
• RCIC license is an asset (not required).
• Comfortable with CRM/case management tools + MS Office/SharePoint/Teams.

Key Skills

• High attention to detail and file accuracy.
• Strong organization and deadline management.
• Adaptable to changing immigration policies.
• Excellent written/verbal communication.
• Confident problem-solver and decision-maker.
• Professional handling of confidential information.
• Calm, client-focused mindset.

Success Measures (KPIs)

• On-time submissions.
• Low error/return/refusal rates due to processing issues.
• Team productivity and deadline adherence.
• Strong client satisfaction and feedback.
• Complete, compliant CRM/case documentation.
• Measurable process improvements delivered.

Additional Requirement

Employment is conditional upon a satisfactory Criminal Record Check.

How to Apply

Submit your resume and cover letter in English, highlighting relevant experience and bilingual skills (if applicable).
Only shortlisted candidates will be contacted.

Job Type: Full-time

Pay: $50,000.00-$60,000.00 per year

Benefits:

• Dental care
• Extended health care
• Life insurance

Experience:

• Immigration Case Processing: 3 years (preferred)

Language:

• Mandarrn and English? (preferred)

Work Location: In person