Applications Support Specialist

Haydon is headquartered in Phoenix, Arizona and established in 1991 on a foundation of grit and long-lasting relationships. The company serves a wide scale of markets with its all-in-one construction solutions including: Building (Commercial), Heavy Civil, Preconstruction, Landscape and Building Information Modeling. Haydon's unique full-service structure for all major scopes of work enables clients to receive detailed expertise during preconstruction, minimized schedule risk during construction and the best overall value on projects. Haydon offers a full suite of premier modern construction solutions. This includes Earthscapes, a full-service landscaping division, H3D Solutions, a modeling and design subsidiary, and Omni Electric, an electrical and communication infrastructure construction services company. Whether it's the roads we drive on or the buildings we work, shop, learn, play and receive care in, Haydon is the one contractor that serves the entire spectrum of the construction industry – and it does so with heart. The company employs quality, passionate people, innovative technology, an open mind and a can-do attitude to construct projects that serve our entire community. For more information, please visit

JOB PURPOSE / POSITION OVERVIEW

The Applications Support Specialist provides day-to-day technical support, troubleshooting, and maintenance for business software applications across the organization. This role is responsible for assisting end users, performing routine system checks, documenting procedures, and escalating complex issues as needed. The Specialist ensures that applications operate smoothly, data remains accurate, and users receive prompt and professional support to maintain productivity.

DUTIES / RESPONSIBILITIES

User Support & Troubleshooting

• Provide timely assistance to employees experiencing software or access issues.
• Diagnose and resolve basic application problems; escalate complex issues to Analysts or vendors as appropriate.
• Track and document all support requests, resolutions, and recurring issues to improve response processes.

System Maintenance & Monitoring

• Perform regular application health checks and ensure proper system functionality.
• Maintain user accounts, roles, and permissions in accordance with security protocols.
• Assist in software updates, patches, and testing efforts under supervision.

Training & Documentation

• Assist in creating and updating user guides, job aids, and training materials.
• Support group or one-on-one end-user training to promote software proficiency.

Collaboration & Communication

• Work closely with IT staff, business users, and vendors to maintain effective communication.
• Provide feedback on recurring issues and potential system improvements.
• Perform other duties or special projects as assigned.

MINIMUM EXPERIENCE REQUIRED (KSA's, Education, YOE)

• Associate or Bachelor's degree in Information Technology, Computer Science, or related field preferred.
• 1–3 years of experience in software support, help desk, or IT operations. Basic understanding of databases, application systems, and troubleshooting methodologies.
• Strong customer service and communication skills.
• Excellent organizational and time management abilities.
• Ability to learn new systems quickly and work independently or as part of a team.

PREFERRED EXPERIENCE

• Experience with system integrations (APIs, middleware, ETL tools).
• Working knowledge of SQL or query languages for data extraction and analysis.
• Exposure to financial, timekeeping, or talent management platforms.
• Project management experience or certification
• Advanced Excel (VLOOKUP, pivot tables, data visualization).

PHYSICAL DEMANDS / WORKING CONDITIONS (environment, noise level, public interactions)

• Primarily office-based with occasional site visits or vendor meetings.
• Standard business hours with flexibility for project deadlines or after-hours support.
• Collaboration with IT professionals, vendors, and business stakeholders.
• Regularly required to sit, stand, bend, reach and move about office building and job trailers
• Ability to drive to job sites to meet with teams/employees in outdoor construction environments and may include: high heat, walking on uneven terrain, climb / descend stairs, loud noises
• Lift and move up to 15 pounds
• Ability to wear required PPE on job sites

Benefits at Haydon/Earthscapes:
Health Options

• Medical, Dental, & Vision
• Critical Illness, Hospital, Accident
• Short-Term / Long-Term Disability
• Infertility Treatment Coverage

Worklife Balance

Professional Development

Teamwork / Camaraderie

Retirement Planning

EEO Statement

Haydon Companies is an Equal Employment Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by appliable law.