Administrative Assistant

Are you passionate about making a real difference in people's lives? Join our team at the Office of Mental Health where we are dedicated to providing compassionate and accessible care to our community. We are seeking an Administrative Assistant for our Greenwood Clinic who is motivated to help individuals and families navigate life's challenges and achieve long-term wellness. If you want to use your skills to build a healthier, more resilient community, we encourage you to apply.

This position is located at the SC Department of Behavioral Health and Developmental Disabilities (DBHDD) - Office of Mental Health, Beckman Center for Mental Health Services, 1547 Parkway Greenwood, SC 29646.

Responsibilities for the Administrative Assistant:

• Provide supervision and oversight to the supportive functions of the Greenwood Clinic.
• Adhere to Access to Care Protocols to include - Complete C-20's as appropriate, manage a will-call list, make appointment reminder calls. Manage scheduling for all telehealth and clinic-based patient appointments and prescription requests.
• Review appointment portal daily, ensuring patients receive reminders and reschedule patients as needed.
• Provide professional and courteous customer service to include - Answer the telephone timely and manage routine calls appropriately, greet/orient clients and visitors to the clinic, ensure patients and visitors are seen for appointments timely. Maintain a neat and orderly lobby.
• Accurately collect and enter data related to clinical services, documentation, financial and third-party billing information and other records for the CIS system on all new intakes and existing patient records. Accurately and timely process the above referenced data in compliance with OMH and Beckman Center policies and procedures as well as Quality Assurance and Corporate Compliance standards.
• Comply with Division of Financial Services policies and procedures.
• Ensure that patients receiving a self-pay reduction have submitted appropriate documentation. Complete yearly financial updates on each client in accordance with OMH Department of Financial Services and Beckman policies and procedures.
• Collect self-pay charges and make deposits in accordance with OMH Department of Financial Services policies and Procedures.
• Provide oversight to medical records requests. Ensure adherence to the OMH Privacy Practices Directive.
• Adhere to policies and procedures according to Corporate Compliance, Fire and Safety, and CARF. Demonstrate cultural competency. Comply with OMH Directive No , "Employee Drug Testing Program."

• A bachelor's degree and one (1) year responsible clerical or administrative experience; an associate's degree and two (2) years responsible clerical or administrative experience; or high school graduation and five (5) years responsible clerical or administrative experience.

• Bilingual abilities in English and Spanish (or another language) are a plus.

Post hire, employees must:

• Possess knowledge of and ability to interpret applicable policies, practices, and procedures, with individual discretion.
• Have the capability to effectively plan and organize work activities, prioritizing tasks for delivery of efficient support services.
• Communicate information, both verbally and written, in a clear, concise manner for effective communication.
• Be able to train other staff.
• Courteously interact with the public and other staff members to establish and maintain positive working relationships.
• Maintain confidentiality.

Position is considered essential and may be called back during crises/disasters/emergencies.

The Department of Behavioral Health and Developmental Disabilities is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.

The Department of Behavioral Health and Developmental Disabilities offers an exceptional benefits package for full time (FTE) employees:

• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information.
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
• Retirement benefit choices *
• State Retirement Plan (SCRS)

• State Optional Retirement Program (State ORP)

• Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.