Site Reliability Engineer (SRE) - Platform Infrastructure team (100 Remote - USA)

About The Job
Hopper is looking for a
Senior Site Reliability Engineer
to join our
Platform Infrastructure
team — the group that builds and operates the cloud foundation powering products used by
millions of travelers worldwide
.

Our mission is to
empower engineers across Hopper
to ship fast, stay resilient, and scale effortlessly. If you care about automation, scalability, and developer experience — and want to make a tangible impact on a growing travel tech company — this could be the perfect role for you.

You'll help evolve a
large-scale, multi-region infrastructure
running in
Google Cloud
, supporting hundreds of engineers and dozens of product teams. You'll contribute to building
automated, self-service platform tools
, ensuring the foundation is
secure, reliable, cost-efficient
, and easy to use.

This Role Might Be a Great Fit If You

• Thrive on automating repetitive work and turning best practices into platform-level solutions.
• Take pride in enabling product teams by providing intuitive tools and interfaces for infrastructure and deployment.
• Have a strong bias for practical, reliable solutions over complexity and over-engineering.
• Care deeply about operational excellence: scalable systems, high availability, performance, and cost optimization.
• See developer experience as a product, and continuously look for ways to improve it.

What Would Your Day-to-day Look Like

• Improve and evolve platform tooling to support a growing number of services and teams across Hopper.
• Design infrastructure workflows that are simple, consistent, and scalable — enabling engineers to build and deploy with confidence.
• Drive automation across key infrastructure components, reducing manual work and increasing reliability.
• Adapt and scale infrastructure offerings to meet the needs of product teams while maintaining a cohesive and maintainable platform.
• Participate in incident response for platform-level issues as part of a globally distributed, sustainable on-call rotation (with team coverage across the Americas and Europe).
• Support engineering teams by troubleshooting platform issues, answering infrastructure-related questions, and reviewing pull requests that affect core systems.
• Collaborate with a small, high-impact team of SREs, focused on operational excellence, performance, and developer experience.

An ideal candidate has:

• Professional experience in SRE, DevOps, Software Engineering, or Systems Engineering, with a passion for building reliable, scalable infrastructure.
• Strong troubleshooting and incident response skills across distributed systems and cloud-native environments.
• Solid system design and analytical thinking, with a focus on simplicity, performance, and maintainability.
• Clear and effective communication skills, with the ability to collaborate across engineering teams.

Cloud & Infrastructure Expertise

• Hands-on experience with major cloud platforms — ideally Google Cloud Platform (GCP).
• Deep familiarity with Infrastructure as Code, preferably using Terraform.
• Experience building and operating with containers and Kubernetes, and tools like Helm or Kustomize.
• Working knowledge of Service Mesh technologies, preferably Istio.

Networking & Security

• Solid understanding of networking fundamentals — DNS, TLS, certificates, ingress controllers, etc.
• Knowledge of cloud and infrastructure security best practices, including IAM, RBAC, and network segmentation.
• Familiarity with authentication and authorization protocols and technologies.

Observability & Tooling

• Experience with observability stacks — logs, metrics, tracing, and APM (preferably using Datadog).
• Practical knowledge of CI/CD pipelines and deployment automation.
• Exposure to database technologies, both SQL and NoSQL.

Scripting & Automation

• Comfortable writing scripts in Bash, Python, or similar scripting languages to automate routine tasks and build tooling.

Perks And Benefits Of Working With Us

• Well-funded and proven startup with large ambitions, competitive salary and the upsides of pre-IPO equity packages.
• Unlimited PTO.
• Carrot Cash travel stipend.
• Access to co-working space on demand through FlexDesk AND Work-from-home stipend.
• Please ask us about our very generous parental leave, much above industry standards.
• Entrepreneurial culture where pushing limits and taking risks is everyday business.
• Open communication with management and company leadership.
• Small, dynamic teams = massive impact.
• 100% employer paid Medical, Dental and Vision coverage for employees.
• Access to Disability & Life insurance.
• Health Reimbursement