Senior Manager, Operational Excellence

Overview:

We're looking for bold, entrepreneurial talent ready to help build something extraordinary — and reshape the future of building products distribution.

QXO is a publicly traded company founded by Brad Jacobs with the goal of building the market-leading company in the building products distribution industry. On April 30, 2025, QXO completed its first acquisition: Beacon Building Products, a leading distributor in the sector.

We are building a customer-focused, tech-enabled, and innovation-driven business that will scale rapidly through accretive M&A, organic growth, and greenfield expansion. Our strategy is rooted in delivering exceptional customer experiences, improving operational efficiency, and leveraging data, digital tools, and AI to modernize a historically under-digitized industry.

What you will do::

Business Process Design & Optimization

• Lead the development, documentation, and refinement of end-to-end supply chain processes spanning WMS, TMS, and ERP.
• Partner with the Director to define future-state workflows that enhance accuracy, efficiency, safety, and customer experience.
• Facilitate cross-functional workshops to gather requirements, identify gaps, and drive alignment on standardized practices.
• Benchmark internal processes against industry best practices to ensure scalable, modernized solutions.
• Ensure process designs support enterprise governance and align to the QXO Operating Model.

System Implementation & Integration

• Translate business rules and operational needs into clear functional system requirements.
• Support configuration, integration design, testing, and validation across WMS, TMS, and ERP modules.
• Lead UAT planning and execution, ensuring meaningful scenario coverage and operator representation.
• Partner with IT and implementation vendors to ensure integrations meet workflow, performance, and data-quality expectations.
• Operate within PMO governance, supporting structured reporting, milestone tracking, and dependency alignment.

Change Management & Deployment Readiness

• Develop training materials, SOPs, job aids, and communication plans to prepare branches and DCs for deployment.
• Lead deployment readiness and cutover activities, ensuring consistent adoption across sites.
• Coach site leaders, super users, and operational teams on new workflows and digital tools.
• Engage credibly with branch and DC operators to understand on-the-ground challenges and translate them into scalable solutions.
• Monitor post-go-live performance, conduct root-cause analysis, and drive stabilization and corrective action plans.

Continuous Improvement & Governance

• Establish and maintain governance structures to ensure adherence to standardized process designs.
• Build and track KPIs that measure system effectiveness, process compliance, and operational performance.
• Identify and drive targeted improvement opportunities using Lean, Six Sigma, or other structured methodologies.
• Review, prioritize, and shepherd field-driven enhancement requests to align with enterprise roadmaps and governance.

M&A Systems Transition & Integration Readiness

• Assess newly acquired sites to understand current processes, capabilities, and gaps relative to enterprise standards.
• Develop integration plans to transition new locations onto standardized WMS, TMS, and ERP platforms.
• Coordinate with Operations, IT, HR, Finance, and Supply Chain to harmonize legacy practices with QXO's future-state operating model.
• Support data validation, process harmonization, UAT participation, and go-live stabilization for acquired sites.
• Serve as the primary business-process liaison for acquisition onboarding, ensuring long-term alignment with enterprise governance.
• Ensure newly acquired sites understand workflow expectations, data requirements, training standards, and performance metrics.

Leadership & Collaboration

• Mentor analysts or project managers supporting transformation and deployment workstreams.
• Operate as a trusted partner to Operations, Supply Chain, Finance, IT, Customer Service, and vendor partners.
• Represent the business process team in steering committees, design sessions, and cross-functional working groups.
• Help build organizational capability in process design, digital tools, and structured problem-solving.

What you will bring::

Education & Experience

• Bachelor's degree in Engineering, Supply Chain, Business, or related field; Master's preferred.
• 10–12+ years of experience in supply chain operations, business process design, or systems implementation.
• Proven track record supporting or leading WMS/TMS/ERP deployments in a multi-site environment.
• Experience with platforms such as Oracle, SAP, Manhattan, Blue Yonder, or MS Dynamics.
• Strong Lean/Six Sigma problem-solving capability; Black Belt preferred.
• Proficiency in process mapping, value-stream analysis, SOP development, and workflow redesign.
• Familiarity with API-based integrations, master data, and operational analytics.
• Strong analytical, facilitation, and stakeholder management skills.
• Ability to thrive in a matrixed, fast-paced, evolving environment.
• Field credibility: able to work directly with branch/DC operators and translate operational realities into scalable solutions.
• Experience integrating newly acquired businesses or harmonizing legacy processes preferred.
• Demonstrated experience navigating ambiguity and establishing clarity in complex, cross-functional programs.

Travel Requirements

• Ability to travel up to 40–50% during peak deployment periods, including pilot preparation, M&A onboarding, site readiness assessments, go-lives, and stabilization.
• Travel may include multi-day visits to branches, hubs, and distribution centers, with increased cadence around go-live windows.
• Flexibility to adjust schedule to support critical milestones across the network.

Success Measures

• Standardized process adoption and readiness across all sites, including acquired locations.
• Effective deployment and stabilization of WMS/TMS/ERP platforms.
• Reduction in manual work, variability, and process inefficiencies.
• Quantifiable improvements in accuracy, productivity, safety, and customer experience metrics.
• Strong site satisfaction, engagement, and adoption of workflows and systems.
• Alignment to and reinforcement of enterprise governance and the QXO Operating Model.

What you will earn::

• 401(k) with employer match
• Medical, dental, and vision insurance
• PTO, company holidays, and parental leave
• Paid training and certifications
• Legal assistance and identity protection
• Pet insurance
• Employee assistance program (EAP)

QXO is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status.