Customer Service Representative

Job Type

Full-time

Description
Position Summary
Reliable Electric and Lighting is seeking a professional, organized
Customer Service Representative (CSR)
to support our commercial electrical service operations. This role is
on-site
and works directly with our project managers, electricians, leadership team, and customers. The ideal candidate has experience in the
electrical industry, construction trades, or similar service-based environments
.

Requirements
Key Responsibilities

• Serve as the primary point of contact for incoming customer calls, emails, and service requests.
• Schedule commercial service calls and coordinate dispatching of electricians.
• Create, update, and track work orders, service tickets, and job documentation.
• Communicate clearly with electricians regarding job details, materials needed, site status, and customer expectations.
• Assist with estimating, proposals, and follow-up on open quotes when needed.
• Maintain accurate customer records, job notes, and service history in company systems.
• Provide updates to customers on job scheduling, delays, or completion status.
• Support office operations, including filing, invoicing assistance, and general administrative tasks.
• Ensure excellent customer service that aligns with Reliable Electric and Lighting's standards of safety, professionalism, and responsiveness.

Preferred Experience

• Experience working with an electrical contractor, service company, or construction trades.
• Familiarity with electrical terminology, materials, and service workflows.
• Dispatching, scheduling, or operations support experience in a service-oriented environment.
• Knowledge of work order software, CRM systems, or service management tools.
• Strong communication skills and the ability to multitask in a fast-paced setting.

Minimum Requirements

• High school diploma or equivalent (Associate degree preferred but not required).
• Strong customer service and problem-solving skills.
• Ability to work on-site Monday–Friday.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Ability to interact professionally with electricians, vendors, and customers.
• Reliable, organized, detail-oriented, and able to manage multiple priorities.

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Short and Long Term Disability
• Matching Simple IRA after 1-year