Technical Specialist

IT- Technical Specialist

Location: Breckenridge, CO

Position Type: Full-time Non-Exempt

Compensation: $ $30.00/hr. (DOE)

About the Role:

As our Systems Administrator, you will be essential to Sharing Smiles by ensuring seamless, reliable technology that creates unforgettable experiences for our guests and owners. You will be the guardian of our digital infrastructure, with a core mission to ensure all systems function properly and are always working, directly supporting our teams who serve on the front lines. This hands-on role requires a proactive expert responsible for our entire computer network and telecommunication systems, from managing servers and firewalls to providing exceptional internal support. You will embody a proactive philosophy, taking ownership to ensure maximum uptime by anticipating needs and resolving issues, ultimately helping us close the loop on guest concerns. This position is perfect for a solutions-oriented professional who thrives on both strategic planning and hands-on technical work and is committed to being the reliable backbone that empowers our entire company to deliver GRAND vacations. 

This role requires 24/7 on-call availability for critical system needs.

Key Responsibilities:

• Provide first-line technical advisement and support for both hardware and software issues.
• Serve as the "End of the Line" for support requests, resolving situations completely whenever possible without passing them along.
• Diagnose and resolve issues with computers, phones, printers, and other peripherals.
• Follow up on any situation that is not fully resolved at the time of the initial request.
• Create, change, and delete end-user accounts and services in Active Directory and other systems.
• Assist in keeping company computer and phone systems current and functioning properly.
• Perform basic repairs and maintenance on computer hardware and office equipment.
• Deploy new hardware (computers, phones, etc.) and software as directed.
• Be responsible for tracking and maintaining all computer and phone hardware.
• Manage and prioritize personal technical work queue within the ticketing system (e.g.,ZenDesk).
• Respond promptly to all email and voicemail correspondence.
• Maintain accurate documentation and records.
• Uphold Hospitality Standards and provide exceptional, courteous service to all end-users.
• Maintain positive working relationships with all contacts across the company.
• Attend and participate in company training sessions and department staff meetings.
• Perform on-call duties for one week on a rotating schedule (approximately once every 7weeks).
• Travel between Breckenridge Grand Vacations properties as required.
• Perform physical tasks such as lifting lbs.), kneeling, and crawling to install or repair equipment.

Requirements

• Associate's degree (A.A.) or equivalent from a two-year college or technical school; OR six months to one year of related IT experience and/or training; OR an equivalent combination of education and experience.
• Advanced proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) with a minimum of two years of experience.
• Ability to operate and perform minor repairs to office equipment (computers, printers, phones).
• Must possess a valid US driver's license with an acceptable driving record.
• Must have reliable transportation to travel between Breckenridge Grand Vacations properties.
• Ability to lift 25-50 pounds and perform physical tasks such as stooping, kneeling, crouching, and crawling for equipment installation and maintenance.

Preferred Qualifications:

• Previous IT support experience in a hospitality or resort environment.
• Experience with a ticketing system like ZenDesk.
• Hands-on experience with user