Specialist, Talent

WHO WE'RE LOOKING FOR

The Talent & Organizational Effectiveness Specialist supports the development and implementation of talent and organizational development programs that strengthen organizational effectiveness, performance management, and talent management across CapMetro. This role focuses on developing and maintaining tools, frameworks, and processes that enable consistent, data-informed talent practices.

The Specialist plays a key role in managing the performance management cycle, supporting succession planning activities, and conducting organizational analysis to identify gaps, trends, and opportunities. This includes partnering closely with HR Business Partners to gather insights, validate data, and ensure talent processes are implemented effectively across divisions.

In addition, the role collaborates in designing organizational effectiveness resources, such as frameworks, assessments, and change adoption materials, to help align people and processes with agency goals. The Specialist ensures talent and org development programs are well-coordinated, documented, and measured, enabling leaders to make informed decisions about workforce planning and organizational health.

WHAT YOU'LL BE DOING
Note: The duties and primary responsibilities below are intended to describe the general content of and requirements of this job and are not intended to be an exhaustive statement of duties.

• Lead the design, coordination, and continuous improvement of performance management, succession planning, and career development processes.
• Develop and maintain tools, templates, and frameworks that enable consistent talent and organizational effectiveness practices across the agency.
• Conduct organizational analysis, such as workforce assessments and workforce data reviews, to support optimization recommendations and efforts.
• Collect, analyze, and report on talent, performance, and organizational data to identify trends, risks, and opportunities for improvement.
• Collaborate in succession planning activities by gathering data, tracking talent pipelines, and supporting readiness assessments in partnership with HRBPs.
• Contribute to workforce planning efforts through benchmarking, analytics, and insights shared with HRBPs and Talent Acquisition.
• Assess change impacts and readiness across departments; develop strategies to address resistance and build support.
• Prepare reports, dashboards, and summaries that enable leaders and HRBPs to make data-informed talent and organizational decisions.
• Partner with HRBPs and internal stakeholders to ensure alignment between talent/OD initiatives and business needs.
• Support Capital Metropolitan Transportation Authority's Safety Management Systems (SMS) process by ensuring staff follows safety and security policies, considers safety in every action, and ensures safety and security concerns are reported.
• Perform other position related duties as required and/or assigned.

WHAT YOU BRING

• Bachelor's degree in human resources, business administration, organizational development, or a related field.
• Six (6) years of experience in human resources, including two (2) years leading organizational design, workforce planning, and/or change initiatives.
• Proficient experience using Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, and Teams, or similar software

Knowledge, Skills, and Abilities:

• Experience supporting or owning talent management processes such as performance management, succession planning, or career development.
• Demonstrated success in implementing change management strategies that result in sustained adoption.
• Strong organizational skills with the ability to manage multiple, concurrent priorities.
• Strong understanding of talent management processes, organizational effectiveness strategies, change management frameworks, and workforce planning methodologies.
• Experience in interpreting performance data and statistics.
• Proficiency with project management tools and Microsoft Office Suite.
• Strong knowledge of HR best practices, employment laws, and regulations.
• Exceptional interpersonal and communication skills, with the ability to build strong relationships at all levels of the organization.
• Strategic thinker with the ability to align HR initiatives with broader business objectives.
• Demonstrated ability to successfully and effectively collaborate with senior-level leaders.
• Excellent problem-solving and decision-making abilities.
• Highly organized with strong attention to detail.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

Work is generally performed in an office environment in which there is only minimal exposure to unpleasant and/or hazardous working conditions. This position works with multiple project timelines and is responsible for managing employees performing work of a complex nature.

Incumbent must have the ability to stand and sit frequently throughout an eight-hour period, reach vertically for overhead use as well as horizontally. Must be able to use a telephone or headset equipment.

Incumbents must be able to lift and move material weighing up to 20 lbs., perform work at a computer terminal for 6-8 hours a day, and function in an environment with constant interruptions.

Reasonable accommodation may be made to enable individuals with disability to perform the essential functions as previously described.

Mobility Status:

As a Hybrid position, onsite presence is guided by team collaboration needs, customer and front-line team member interactions, and role responsibilities. People leaders will set expectations for onsite presence; however, incumbents are generally encouraged to work 8 to 12 days in office per month. Mobility status is subject to change at any time based on business needs or organizational decisions.

This position is based in Austin, Texas. Successful out-of-state candidates must relocate to the state of Texas prior to start date.

SECURITY SENSITIVE POSITION

This position has been identified as a "Security Sensitive" position. CapMetro will conduct annual background checks on incumbents in this position. A position is "Security Sensitive" if the incumbent handles currency, has access to sensitive computerized databases, has access to master keys, or works in an area of the CapMetro that has been designated as a security-sensitive area.

At CapMetro, we work to empower, enhance, and serve the region and its communities through the responsible delivery of safe, reliable, high-quality transportation. We are driven by a culture of Safety, Equity, Transparency, Sustainability, and Innovation . These values guide us in our daily activities, and decision-making and position us to be a great community partner and to better serve our riders who trust us to get them where they're going

WHAT'S IN IT FOR YOU

• Work with a diverse, collaborative, and energetic workforce whose focus is to bring innovation into the industry and how we serve our customers and team members.
• Utilize our free and reduced-fare transit service to get to the office and then plan to hit the gym (for free) and work with our onsite trainers, before heading back home.
• If you have children between the ages of 6 months and 6 years old, enroll them in the onsite award-winning Childcare and Learning Center.

…and much more

COMMITMENT TO EQUAL EMPLOYMENT OPPORTUNITY

CapMetro is an equal employment opportunity employer and committed to creating a welcoming environment for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, pregnancy, age, or any other protected characteristic as outlined by federal, state, or local laws. CapMetro makes hiring decisions based solely on qualifications, merit, and organization needs at the time.

CapMetro is Austin's regional public transportation provider. We've been around since 1985 and work every day to give residents, commuters, and visitors the best possible transit options available to match their busy everyday lives.

We're always on the move, connecting people with jobs, schools, restaurants, shops, festivals, and other great places to hang out. In fact, we have more than 31 million boardings each year.