Medical Practice Manager

Below is a clean, final, polished job description for your Practice Manager position — written at the level of a high-performance, rapidly scaling multi-specialty medical group. This will attract only the top 1% candidates.

Compensation embedded as agreed:

Base salary: $95,000/year

Bonus: Up to $15,000/year based on KPIs

You can copy/paste directly into Indeed, LinkedIn, ZipRecruiter, or your internal documents.

PRACTICE MANAGER – JOB DESCRIPTION

Maryland Primary Care & Wellness (MPCW)

Compensation: $95,000 base salary + up to $15,000 annual performance bonus

Schedule: Full-time, on-site

Reports to: Medical Director & CEO (Dr. Albert Takem)

Locations: Upper Marlboro & Silver Spring (with future expansion)

ABOUT US

Maryland Primary Care & Wellness is one of the fastest-growing multi-specialty practices in the region. We are expanding into diagnostic services, on-site labs, imaging, cardiology, nephrology, psychiatry, and future specialty programs. We serve a high-volume, high-acuity patient population and operate with speed, precision, and an uncompromising commitment to clinical excellence.

We are looking for a Practice Manager who can thrive in a rapidly scaling environment, build operational systems from the ground up, and oversee multi-location integration.

This is not a job for someone who wants to "maintain" a practice.

This is for someone who wants to help build a healthcare organization.

ROLE SUMMARY

The Practice Manager oversees all clinical and administrative operations across multiple locations. This includes staff management, scheduling, patient flow, billing oversight, RCM coordination, lab operations support, compliance, supply chain management, and execution of strategic growth initiatives.

You will be the operational backbone of the practice — ensuring we run efficiently, profitably, and with elite patient satisfaction.

KEY RESPONSIBILITIES

1. Operations Management

• Oversee day-to-day clinic operations for all MPCW locations.
• Optimize patient flow, reduce wait times, and maintain a smooth clinic experience.
• Implement standardized workflows and enforce operational discipline.
• Maintain provider schedules and ensure maximum productivity and room utilization.
• Track clinic KPIs daily (patient volume, wait times, cancellations, no-shows, throughput).

2. Revenue Cycle & Financial Oversight

• Work closely with AdvancedMD RCM and internal billing team to maintain:
• Same-day charge entry
• Clean claims submission
• Low denial rates
• Daily reconciliation of encounters vs. charges
• Identify billing bottlenecks and operational errors.
• Oversee patient collections at point of service and via statements.
• Monitor monthly P&L performance and expense controls.
• Assist in implementing new revenue streams (lab, imaging, specialty services).

3. Staff Leadership & HR Responsibilities

• Supervise medical assistants, front-desk staff, and lab personnel.
• Conduct hiring, training, performance evaluations, and corrective actions.
• Enforce professionalism, punctuality, and patient-centered care.
• Build a culture of accountability and high standards.

4. Vendor, Lab, and Inventory Management

• Manage relationships with labs, diagnostic vendors, and supply companies.
• Ensure timely ordering, cost control, and stock accuracy.
• Support implementation and oversight of on-site diagnostics and lab expansion.

5. Compliance & Accreditation

• Maintain compliance with:
• CLIA
• OSHA
• State and federal regulations
• CARF (behavioral health) requirements
• Maintain accurate records, logs, training, and documentation.
• Participate in audits and inspections.

6. Patient Experience

• Handle escalated patient concerns professionally and promptly.
• Monitor Google reviews and patient feedback channels.
• Ensure service excellence and consistency across locations.

7. Strategic Growth & Expansion

• Assist leadership in opening new locations.
• Support onboarding of new PCPs and specialists.
• Coordinate layout, workflow, and staffing for expanding services (cardiology, nephrology, GI, etc.).
• Collaborate in the development of efficiency-improving processes and clinic SOPs.

REQUIRED QUALIFICATIONS

• Bachelor's degree required; Master's preferred (MBA, MHA, MPH).
• Minimum 3–5 years of healthcare management experience.
• Experience in a multi-provider, high-volume primary care or multi-specialty setting.
• Strong understanding of RCM, scheduling optimization, and front/back office operations.
• Excellent leadership, communication, and conflict-resolution skills.
• Ability to work in a fast-paced, constantly evolving environment.

PREFERRED QUALIFICATIONS

• Experience with AdvancedMD strongly preferred.
• Prior leadership during clinic expansion or multi-site integration.
• Familiarity with CLIA, OSHA, CARF, and Maryland regulatory bodies.
• Background in managing on-site diagnostic services (lab, imaging).

COMPENSATION PACKAGE

• Base Salary: $95,000-105,000 annually based on experience
• Performance Bonus: Up to $15,000/year, tied to:
• Patient flow & throughput KPIs
• Denial rate reduction
• Charge lag