Customer Service Professional

Customer Service (Entry-Level to Mid-Level)

Job Type: Full-Time | In-Person

Location: Medina, Ohio

Pay: $18.00 – $19.00 per hour

Benefits included:

Support a growing sales team at a national leader in glass construction. Full-time, in-person role with benefits and career growth potential.

About the Company:

Founded in 1985 as a basement window glass block company in Medina, Ohio, we've grown into one of the largest glass block and structural glass floor companies in the United States. Our work spans from everyday home improvements to complex, multi-million dollar architectural installations designed by some of the most respected firms in the world.

Still family-owned and operated, we're proud to offer a collaborative, team-first culture without the red tape of a large corporate environment. We are growing nationally, developing new products, and continuing to be recognized as a trusted industry expert.

Position Overview:

We're seeking a Customer Service Associate to support our Residential Sales Division. This role plays a vital part in keeping up our high quality customer service standards.

This full-time, in-person position is ideal for someone who is early in their career, organized, driven, and eager to grow with a company that values teamwork and professional development.

Key Responsibilities:

· Answer and route inbound phone calls in a professional manner

· Create new deals and maintain records in our CRM (HubSpot and QuickBooks)

· Follow up with customers via email and phone to support active opportunities

· Attend team meetings and prepare agendas, notes, and action items

· Send sample packages using UPS

· Maintain organized digital folders for active jobs & invoice filing

· Support daily coordination across both sales divisions under manager guidance

The right candidate will be:

· Comfortable in a dynamic, fast-paced environment

· Collaborative and eager to learn from others

· Adaptable, with strong follow-through and attention to detail

· Someone who takes pride in doing the small things well and contributing to a team

Qualifications Required:

· Strong organizational and communication skills

· Proficiency with Microsoft Outlook and Excel

· Dependable, self-motivated, and team-oriented

· Willingness to learn industry-specific knowledge with training and support

Preferred (Not Required):

· Experience with HubSpot or another CRM

· Background in sales support, construction, or customer service

· QuickBooks experience

Work Schedule

Hours: Monday – Friday, 8:00 AM – 4:30 PM (30-minute lunch)
Location: In-person at our Medina, OH office

Benefits":

· Health insurance

· 401(k) with company match

· Paid time off (PTO)

· Paid holidays

· Paid training and mentorship

· Long-term career advancement opportunities

How to Apply:

Apply directly through Indeed or send your resume and a brief message to:

We look forward to hearing from motivated candidates who want to be part of something growing and meaningful.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Work Location: In person

Job Type: Full-time

Pay: $ $19.00 per hour

Work Location: In person