Customer Service Representative

About System Tech

System Tech Inc. is a leading low-voltage contractor specializing in innovative technology solutions across Idaho and the surrounding region. With a reputation for quality, professionalism, and integrity, we are looking to grow our team with people who share our commitment to exceptional service.

Position Overview:
We are seeking a highly organized and service-focused Customer Service Representative to manage incoming service requests, coordinate field technicians, and support general office operations. This is a key role that connects our customers to solutions and ensures our service team runs smoothly and efficiently.

Responsibilities

• Answer incoming phone calls and emails, triage service requests, and communicate with customers
• Schedule and dispatch technicians based on availability, skillset, and urgency of the issue
• Track service calls and ensure timely follow-ups and completion documentation
• Collaborate with the operations team to assign resources and manage workload
• Maintain accurate service records and customer notes in our CRM
• Support basic administrative tasks including filing, ordering materials, and updating logs
• Assist with service invoicing and billing processes as needed
• The ideal candidate will have the ability to offer level 1 tech support

Qualifications

• 1–3 years of experience in customer service, dispatching, or administrative support
• Strong communication and organizational skills
• Ability to multitask in a fast-paced environment
• Proficiency with computers and scheduling/CRM software
• Professional phone manner and attention to detail
• Experience in the low-voltage or service industry is a plus

Industry

• Technology, Construction, Telecommunications

Employment Type

• Full-time

Pay: $17 - $22/hour

Higher Wages May be Paid Depending On Experience

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Normally 8 hour shifts Monday to Friday, weekend and holiday rotating on-call shifts may be required

Location

• This position may be filled in either our Boise or Idaho Falls locations