Client Account Manager

Only applicants who apply directly on our website will be considered.

Stop Right Here If...

• You think "good enough" is actually good enough
• You need someone to tell you what to do every step of the way
• You see client requests as problems rather than opportunities to provide great service
• You push back against what clients need instead of finding ways to help them
• You gloss over details instead of treating them as essential to excellent service
• You prefer working in silos rather than collaborating with a team
• You get defensive when receiving feedback or new ideas
• You wait for problems to escalate before addressing them
• You bring complaints without solutions
• The phrase "time tracking" makes you cringe
• You're looking for a slow-paced environment where things rarely change

Still reading? Good. Keep going.

You Should Absolutely Apply If...

• You genuinely love making clients happy and see their success as your success
• You have a "GSD" (Get Sh*t Done) mentality and take ownership of results
• You've successfully managed high-value client relationships ($150K+ projects) from onboarding through completion
• You're the person who catches the details others miss—and you actually enjoy it
• You can sense what a client needs before they ask for it
• You lead client conversations with confidence and guide them toward smarter decisions
• When something goes sideways, your instinct is to gather specifics, review everything, and bring solutions—not excuses
• You don't flinch when priorities shift and can pivot with agility
• You believe collaboration creates better work than working alone
• You get energized by solving problems with your brain, AI, Google, and your team—in that order
• You have an insatiable hunger to learn what's new and what's next in Marketing
• You appreciate memes, puns, and working hard while having fun

The Role: What You'll Actually Do

Do people say "They've never met a stranger" about you? Do you love seeing things from idea to execution to results? If so, today might be your lucky day.

This role is equal parts relationship builder and project manager, with Marketing know-how sprinkled on top. You'll be the go-to source of truth for our clients, guiding conversations, communicating strategy, and ensuring clients are thrilled with the results we help them achieve.

This position is fundamentally about client relationships. You'll be the face of One Foot Over to your clients, anticipating their needs, responding with solutions, and ensuring not a single detail falls through the cracks.

Core Responsibilities

Own Client Relationships

Act as the day-to-day contact for 6-8 clients. You'll know their businesses as well as if you worked there, and talk about their Marketing plans like they're as familiar as your own life story.

Be the Strategic Partner

Understand various businesses and industries deeply enough to contribute to Marketing strategies that increase leads. You should be able to "tell the story" to the client with your eyes closed, thinking on your feet, and handling the most difficult client questions and situations.

Project Management Excellence

Maintain an extreme level of detail in managing projects and determining priorities. Work with copywriters, designers, developers, and other team members to ensure campaigns are delivered on time and on budget.

Bridge Clients and Team

Be a liaison between clients and the One Foot Over founders, managing expectations on both sides and bringing comprehensive solutions, not just problems.

Data-Informed Recommendations

Understand data well enough to develop, suggest, and measure recommendations for Marketing strategies and activities.

Contribute to Execution

Review client work (copywriting, design, reporting) and provide constructive feedback to the team to ensure only bullet-proof work is delivered to the client.

Stay Accountable

Track all work and time in our project management system.

What You Must Have (Non-Negotiables)Experience

• 5 years working directly with clients in a fast-paced, deadline-driven environment
• Proven success managing high-value client relationships ($150K+ projects) from onboarding through completion or successful transition
• Track record of building trust and confidence with clients and internal teams

Technical Skills

• Advanced knowledge of Marketing tools and technology, including social media, CMS, CRM, and analytics tools (HubSpot experience preferred)
• Extensive knowledge of Marketing best practices and current trends
• Proficiency with office productivity tools (email, calendars, document sharing), Slack, and project management tools
• Comfort with time tracking systems

Personal Attributes

• Extreme attention to detail. Nothing slips through the cracks
• Strong, professional communication skills (you'll be working with decision-makers and agency owners)
• Ability to lead client meetings independently and handle difficult situations with confidence
• Self-starter who takes ownership and initiative
• High level of organization and ability to manage multiple projects and shifting priorities
• Resourceful problem-solver (Google-first mentality)

What Would Make You Stand Out (Strongly Preferred)

• Experience at a Marketing agency managing multiple client accounts simultaneously
• Background in both client services and hands-on Marketing execution
• Proven ability to grow client relationships and identify expansion opportunities
• Experience mentoring team members on client management best practices

One Last Thing...

We're looking for someone who doesn't just want a job—they want this job. Someone who's genuinely excited about building client relationships, delivering exceptional service, and being part of a team that holds itself to the highest standard. If that's you, apply today. If it's not, we respect that too, and we wish you the best in finding the right fit.

We take hiring seriously because the right person will enhance our culture and elevate our work. The wrong person won't be happy here, and we won't be happy either.

Only applicants who apply directly on our website will be considered
.