Assistant Retail Store Manager

About Us
The Spotted Whale are retail stores that specialize in coastal living decor and home accessories. Our main focus is having a knowledgeable sales staff and managers that provides a high level of service to our customers in a spirited and fast-paced retail environment. We take pride in our ability to maintain a sense of teamwork within all facets of our business, which includes 5 retail locations, a design services division and warehouse facilities.

Position
The Assistant Store Manager is responsible for assisting the Store Manager in establishing, overseeing and maintaining the daily operations of two fast-paced, high-end home furnishing, design and décor retail stores. Assistant Managers provide a superior level of customer service, and ensure all associates are upholding all company policies and procedures. This position will float between our Stone Harbor and Ocean City store locations. The schedule is up to 5 days per week in-season (April-Sept) and up to 3 days in the off-season (Oct - March). This is a year-round position. Weekend and holiday hours are required as is the ability to work alone in a store location in the off-season.

Job Duties & Responsibilities

• Responsible for opening and closing the store per company policies and procedures.
• Work independently in daily running (Opening or Closing) of stores; act on behalf of Store Manager in Store Manager's absence.
• Able to use a retail Point of Sale system for all store transactions, special orders, inventory management, transfers and various store reports. Assist store associates on the use of the POS as needed.
• Monitor merchandise stock levels and ensure the sales floor is adequately stocked at all times.
• Maintain visual standards on the sales floor including merchandise presentation, signage and general maintenance.
• Demonstrate strong knowledge of the store's products, merchandise and vendors.
• Assist Store Manager with training and delegation of tasks to Store Associates.
• Provide exceptional customer service by providing and maintaining a positive and productive store environment.
• Build positive working relationships with the store team, management, warehouse and delivery departments. Assist in improving or clarifying store policies, business procedures and/or best practices.
• Must have effective communication, organization and leadership skills. Ability to escalate any employee or customer issue to the Store Manager and/or Human Resources per company guidelines and policies.

Qualifications

• High School diploma or equivalent required; college degree preferred.
• 2 to4 years of related specialty retail experience; team lead or supervisory experience required.
• Knowledge and ability to use a retail Point of Sale system and basic computer proficiency (Google docs, Sheets, Email).
• Ability to work a flexible schedule that includes weekends and summer holidays.
• Ability to travel to multiple store locations (Ocean City and Stone Harbor)
• Able to move merchandise weighing approximately 0-50 pounds.

*Note: Employment is contingent upon successful completion and results of a Background check.*

Skills

• Excellent verbal and written communication skills
• Excellent organizational skills
• Manage multiple tasks simultaneously on a daily basis
• Ability to have a high level of proficiency with a point of sale system

Compensation & Benefits

• Competitive hourly pay rate
• Employee discount
• 401K
• Paid time off
• Bonus Potential

Job Type: Part-time

Pay: $ $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Paid time off

Experience:

• Retail: 1 year (Required)

Work Location: In person