Administrative Office Assistant

Position Overview

HealthLink Home Care is a veteran-focused home care agency serving Cary and multiple counties throughout North Carolina. We are seeking one Administrative Office Assistant with CNA/PCA experience to support office operations, scheduling, and compliance while also having the option to work additional field shifts.

This role is ideal for a clinically experienced aide who is comfortable in an office environment and interested in long-term professional growth as the company expands.
Local candidates only.

Key Responsibilities

• Answer and route incoming calls; provide professional support to clients, families, staff, and RNs
• Conduct and document weekly client satisfaction calls
• Assist with staffing and scheduling, including filling open shifts and updating schedules
• Monitor clock-ins in Connecteam and follow up on missed or late punches
• Support onboarding of new employees and basic app/time clock troubleshooting
• Coordinate nurse supervisory visits with RNs and communicate schedules to staff and clients
• Create and maintain accurate staff and client files, including required documentation
• Verify daily completion of Service Delivery Forms and follow up on deficiencies
• Provide general administrative support to the Office Manager and leadership team
• Participate in a rotating weekend on-call schedule (primarily phone-based)
• Optionally work additional CNA/PCA shifts in the field as needed

Minimum Qualifications

• Local candidates only (Cary, NC and surrounding areas)
• High school diploma or equivalent
• CNA or PCA experience required (home care or facility)
• Prior experience with basic office tasks (phones, documentation, data entry)
• Strong customer service and communication skills (phone, email, written)
• Proficient with basic computer use, including:
• Microsoft Excel (data entry, simple formulas, sorting/filtering)
• Smartphone apps for time clock and scheduling (e.g., Connecteam or similar)
• Demonstrated problem-solving ability, attention to detail, and follow-through
• Able to multitask and prioritize in a busy office environment
• Comfortable making outbound calls to staff regarding attendance and scheduling
• Able to handle confidential information in accordance with HIPAA and agency policy
• Able to pass required background and health screenings
• Must provide valid, verifiable professional references
• Willing and able to work 24 hours/week in the Cary office and participate in weekend on-call

Preferred Qualifications

• Some college coursework
• Active CNA or PCA listing in North Carolina
• Experience in home care, healthcare, or scheduling
• Experience with veterans or the VA
• Prior experience scheduling caregivers or managing staff calendars
• Familiarity with NC Medicaid, VA Community Care Network, or similar payers
• Experience reviewing charts or documentation for accuracy and completeness
• Bilingual (English/Spanish) is a plus
• Interest in future growth into expanded office, scheduling, or leadership roles

What We Offer

• $20/hour for all office hours
• Opportunity for additional income through optional CNA/PCA field shifts
• Priority consideration for premium/open shifts
• A stable, professional work environment with a supportive team
• Tuition reimbursement for related education (for eligible employees), including:
• PCAs advancing to CNAs
• CNAs pursuing RN or related nursing education
• Long-term growth opportunities as HealthLink Home Care expands across North Carolina

How to Apply

Please submit your resume and a brief message that includes:

• A summary of your CNA/PCA experience
• Your experience with office work, Excel, and smartphone apps
• Any experience working with veterans or the VA

To confirm attention to detail, please begin your message with "Cary Admin."

Job Type: Part-time

Pay: From $20.00 per hour

Expected hours: No less than 24 per week

Work Location: In person