Quality Assurance Coordinator

The Quality Assurance Coordinator is responsible for supporting HGV Deed, VIP and HVC Trust sales produced from international sales galleries. International sales follow a specific process and require countersignature documentation.

The QAC will maintain open communication and work closely with onsite Quality Assurance, Sales, Contracts and Hospitality Teams to maintain a high quality of professionalism, efficiency, productivity and top-level customer service.

As a Quality Assurance Coordinatoryou would be responsible for:

• Follows all quality assurance directives and standard operating procedures (SOPs)
• Maintains expert understanding of product and document knowledge, acts as product knowledge expert
• Exhibits professionalism in actions and appearance
• Completes all required Company trainings and compliance courses as assigned
• Communicates effectively with Legal, Contracts and/or Title departments, if documents require any corrections
• Conducts follow-up on missing or incomplete documentation
• Prepares and signs required countersignature documents as needed for US Sales made at International galleries
• Updates system to confirm countersignature pages have been signed and scanned to the onsite team for filing
• If needed, prepares mailout contracts, provides follow up and point of contact for the new owner
• Works closely with Creative Mobile Notary team; appointment scheduling, review of documents prior to return, ensure return of fully executed and completed documents
• Performs Remote Online Notary sessions (RON), when needed
• Partners with the onsite Quality Assurance teams to provide and maintain excellent customer service
• Adheres to Company standards and maintains compliance with all policies and procedures
• Manages End of Month process; last day of the month will be required to work to ensure all sales have been flipped, for all sites that are being supported
• Performs other related duties as assigned

Why do Team Members Like Working for us?

HGV is now offering first day benefits to new employees

• Driven Base Pay Plus Monthly Performance Incentives
• Get your earned pay any time before payday through Daily Pay*
• Medical, Dental, and Vision benefits starting on Day One.
• Generous Vacation Time Off Program and Paid Sick Time.
• GO Hilton Discounted hotel rates worldwide
• Tuition reimbursement programs.
• Recognition Programs and Rewards.
• Internal Growth and Career Pathing.

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• Ability to work independently with minimal supervision; includes the ability to recognize need for involvement of other teams/peers and capability to effectively facilitate that collaboration
• Excellent customer service skills paired with strong communication skills
• Proficient in time management; ability to organize and manage multiple priorities
• Solution oriented; the ability to target and solve issues effectively
• Performs well with frequent interruptions and/or distractions
• Keen understanding of the sales process
• Computer proficiency in Microsoft Word, Excel and Outlook

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Notary License
• Bilingual is a plus
• Vacation Ownership experience
• Experience with VOICE, CHORUS, Oracle, Hyperion, and/or COGNOS

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.