Patient Access Specialist

Job Description
Schedule: 6a-6p,2x a week, including every 3rd weekend - rotating schedule, 24 hrs/wk
Hiring Bonus: $500
At Children's, the region's only full-service pediatric healthcare center, our people make us the very best for kids. Come cultivate your passion, purpose and professional development in an environment of excellence and inclusion, where team members are supported and deeply valued. Opportunities for career growth abound as we grow our services and spaces, including the cutting-edge Hubbard Center for Children. Join our highly engaged, caring team—and join us in providing brighter, healthier tomorrows for the children we serve. Children's is committed to diversity and inclusion. We are an equal opportunity employer including veterans and people with disabilities.

A Brief Overview
Responsible for greeting and checking in all families and other customers in a professional manner, providing exceptional customer service expectations. Must be able to multi-task. Monitors, maintains, and verifies all required patient information with consistency and accuracy. Works with clinical team to ensure a team-based approach to care. Ensures accurate and consistent point of service collections. Ensures a positive interaction in each patient and family encounter. May be expected to work in either the clinic location and/or in the Centralized Scheduling Center.

Essential Functions

• Registers new patients with complete and accurate demographics according to procedure.
• Checks patients in and out. Verifies all patient/family demographic information and enters accurately in the computer at each visit. May need to electronically verify address.
• Provides, collects and accurately documents all required patient paperwork according to procedure.
• Schedules patients accurately using the automated appointment system following office protocols.
• Maintains the daily physician appointment templates at the direction and approval of the office manager and lead receptionist.
• Contacts patients/families with future appointments to confirm appointments and verify demographic and insurance information.
• Verifies patient's insurance eligibility and benefits using established automated process at each visit.
• Initiates the Children's Connect sign up process for all new or inactive patients at the beginning of each visit.
• Responds to Children's Connect appointment messaging within defined timeframes.
• Pulls patient's charts as needed, releases information as needed in accordance with organizational protocols.
• Scans documents into the electronic medical record as directed. Appends the document to the appropriate section of the record following organizational protocol.
• Collects co-pays and balances on past due accounts following organizational protocol.
• Posts payments collected directly into the computer. Completes end-of-day balancing and accurately prepares