QMHA Case Manager CSS

The primary purpose of this position is to provides services for adults diagnosed with severe mental health issues that may make it difficult to accomplish daily tasks. Work as part of a collaborative process to assess, plan, implement, coordinate, monitor, and evaluate the options and services required to meet an individual's health and human service needs.  Provide treatment services which provide individual case management, medication assistance, skill building, groups, and a variety of socialization activities.

Specific to Open Door case management  are service planning and coordination, family and social relationship building, referral to substance abuse treatment and support, housing assistance, referral to supported employment and education, wellness self-management,   problem solving, skills development,  (including basic personal care and safety skills, grocery shopping and cooking, purchasing  and caring for clothing, household chores, using transportations, assessing other community resources), health education and support, medications access, financial management, and empowerment and self-help. Support and assist clients with OHP enrollment and coordinating maintained access to OHP benefits.

Essential Functions/Major Responsibilities

• Interview clients to obtain information concerning medical and psychosocial history or other pertinent information.
• All CBH Staff are Mandatory Abuse Reporters per the State of Oregon, as such all staff must be aware of and follow Mandatory Abuse Reporting Policies.
• Observe clients to detect indications of abnormal physical or mental behavior of clients.
• Plan with clients and provide services such as behavior modifications, skills training, education on symptoms and symptom management, and stress reduction treatment, to assist clients in understanding and controlling symptoms and other interpersonal problems.
• Provide sensitive community outreach to clients and natural support providers of clients by visiting them in their homes, workplaces, or in the community.
• Provide supervision and guide activities of clients at Open Door setting.
• Change method and degree of treatment when indicated by clients' reactions as outlined in the Recovery (Treatment) Plan.
• Discuss progress toward goals with clients, clients' families, and other natural support providers.
• Consult with supervisor, team lead, medical director, nurse practitioner, primary care Physician and other specialists concerning treatment plans and makes recommendations to the overseeing
• Qualified Mental Health Professional (QMHP) regarding updates to Recovery {Treatment) Plans.
• Conduct relaxation exercises, facilitate skills training groups, teach life skills, and other evidence-based services.
• Refer clients to supportive services to supplement treatment and counseling.
• Maintain clients' charts in keeping with Oregon Administrative Rules and agency quality assurance standards, protocols, and procedures and timelines.
• Participate in protective service investigations as directed by supervisor.
• Exercise a high degree of understanding and compliance with accepted standards of client care.
• Understand and support the mission of the agency and adhere to all agency policies and protocols.
• Consult and Coordinate services with other community partners such as: Developmental Disabilities, Substance Abuse, Primary Care Physicians, Department of Human Services (OHS), Senior & Disability Services, Courts, Community Action and Schools.
• Obtain Releases of Information to be able to consult and coordinate care with other community agencies.
• Participate in regular team and agency meetings.
• Complete and maintains all clinical documents and client files according to compliance standards with the State of Oregon Administrative Rules, Care Oregon and Quality Assurance standards established at Clatsop Behavioral Health. This includes, but is not limited to, the timely completion of Progress Notes (Service Tickets).
• Maintain productivity in keeping with agency expectations and standards.
• Maintain client confidentiality and adhere to ethical standards of the profession.
• Participate in Investigations, Court hearings, and other legal proceedings as directed by agency and/or subpoenaed and maintains the required documentation for the same.
• Coordinate discharge planning with all treatment providers.
• Remain flexible to the changing demands of a mental health system and the needs of the agency.

Secondary Functions

• Case management duties, collaboration, and treatment planning with outside agencies such as local Adult Foster Homes, Restoration House, Together we House, and NCCRC.
• Other duties as assigned.

Job Scope

Wide diversity of work situations. Follow agency practices and procedures. Contribute to the development of new concepts. Decisions are made within interpretation of applicable laws, governmental guidelines. Operate independently- minimal supervision under the guidance of treatment plans, supervision from program manager, and adherence to the OARs. An error can negatively impact clients' overall health and safety.

Supervisory Responsibility

This position has no direct supervisory responsibility.

Interpersonal Contacts

Interpersonal contacts are typically made with internal and external customers including department staff and supervisor.  Most contacts are made face-to-face with client, client family and friends, and community partners to address coordination of care. Contacts frequently contain confidential/sensitive information requiring discretion at all times.  Regular and frequent communication with outside clients and outside agencies is required and must be independently initiated.  Must maintain a friendly and professional manner to all staff and consumers and promote the Agency's mission of services to clients.

Education and/or Experience

• Bachelor's Degree in Social Work, Behavioral Health, Psychology (Trauma informed care) or Counseling or an acceptable combination of education and experience.
•  2-4 years' prior experience in the field of case management working with families and children in the mental health/child psychology arena, developmental disabilities or drug and alcohol issues.
•  Knowledge of Diagnostic and Statistical Manual of Mental Disorders (DSM)-5, Social Workers Code of Ethics, Greater Oregon Behavioral Health, Inc. (GOBHI) and Quality Assurance Standards of Clatsop Behavioral Healthcare, American Society of Addiction Medicine (ASAM), and the State of Oregon Administrate Rules applicable to this position.
•  Knowledgeable about civil commitment process to explain to clients/family members.
•  Prior experience working with the therapeutic process and modalities, dependency courts and Department of Human Services including their policies, procedures and practices.
•  Experience with electronic health recordkeeping and protocols for assessing health information.
•  Clinical knowledge and skills. Experience working with community agencies such as Probation, Department of Human Services, Court Appointed Special Advocates and School to collaborate on client services.
•  Working knowledge of developmental disabilities and mental health issues facing clients.
•  Knowledge of Trauma -Informed therapy.
•  Knowledge of human behavior of individuals diagnosed with a serious mental illness and addiction issues.
•  Skilled at working as a member of an interdisciplinary team and completing required documentation.
•  Current driver's license and clean driving record.
•  Excellent oral and written communication skills.  Full professional fluency in English.
•  Strong attention to detail, highly organized and ability to work from anywhere in the service region.
•  Articulate well, speak precisely, and think and write clearly.
•  Required to have and maintain an Oregon or Washington Driver's license and meet the agency's insurance carrier's insurance standards at the time of hire.

Desired Skills

Knowledge of Health Insurance Portability and Accountability Act (HIPAA) and importance of maintaining confidentiality.

•      Skilled at remaining calm in stressful situation and de-escalating potential aggression from clients.

•      Skilled at leading and facilitating groups.

•      Skilled at conducting training in groups.

•      Knowledge of Clatsop Behavioral Health billing process, the Electronic Health Records, and basic intake process.

•      Ability to learn and adopt the policies and procedures of the agency.

•      Flexibility to travel throughout community and work at off-site locations including homes, schools, non-profit partner agencies, etc.

•      Perform other duties as assigned.

Physical Demands

Must be able to sit for long periods of time, prolonged use of keyboard and video display terminal, as well as telephone usage; occasional lifting of files, stacks of papers, reference and other materials; being confined to one area for prolonged periods at a time; some reaching for items above and below desk level.

Work Environment

The work environment and physical demands characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position description is not a contract of employment, implied or otherwise.  Management reserves the right to add to or make changes in any duties that may be assigned.  Qualifications listed in this position description are guidelines for hiring, not absolute requirements.  At the discretion of management, employees hired for this position may be required to engage in additional training to meet the qualification guidelines indicated in this position description within a reasonable period of time.