Customer Service Representative

About Us
At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients' unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.

Location: On-site
Job Type: Full-Time

Job Overview

We are seeking a friendly and reliable Customer Service Representative to deliver excellent service and support customer needs. This role is ideal for individuals who enjoy helping others and building positive customer relationships.

Key Responsibilities

• Respond to customer inquiries via phone, email, or in person

• Provide accurate information about products or services

• Resolve basic issues and escalate complex concerns as needed

• Maintain detailed and accurate customer records

• Follow company service standards and procedures

• Collaborate with team members to improve customer experience

What We Offer

• Paid training and ongoing support

• Career growth opportunities

• Supportive and team-oriented work environment

• Competitive compensation

• Strong verbal and written communication skills

• Customer-focused mindset with problem-solving abilities

• Basic computer and data entry skills

• Ability to multitask in a fast-paced environment

• Previous customer service experience (a plus, not required)

• Competitive salary: $59,000 – $64,000 per year.

• Opportunities for professional growth and development.

• Supportive and collaborative work environment.

• Skills development through hands-on experience in various marketing functions.