Branch Manager

The Branch Manager, reporting to the Director of Operations. Activities and responsibilities of the Branch Manager include:

• Maintain a safe and productive branch
• Maintain the branch and all branch equipment including cleanliness to achieve 5S compliance
• Provide leadership for all warehouse, VMI program, route delivery, quality, quotations, and customer service operations
• Oversee writing of procedures, training, and audits necessary to maintain effective and efficient operations within the boundaries of corporate policy and all quality systems registrations
• Lead and/or facilitate operational continuous improvement projects to ensure year over year improvements are achieved. Direct divisional project idea generation, project & result planning, tracking, kaizen, etc.
• Make sure that all orders released for shipment are filled on time
• Ensure the quality of our product by adhering the ISO operational procedures
• Supervise all receiving, shipping, and kitting (if applicable) personnel for all shifts
• Consolidate inventory to make efficient use of storage space
• Report all warehouse hours, vacation time, & PTO to HR manager
• Coordinate workload with Sales department for holidays and changes in customer demand
• Assist upper management in developing, interpreting, and implementing company policies and procedures
• Responsible for employee conformance to established practices
• Direct warehousing of goods, equipment, and supplies
• Confer with department heads to ensure coordination of warehouse activities
• Responsible for training new employees
• Develop, track, and report warehouse Key Performance Indicators (KPIs) in staff meetings and as requested
• Coordinate all returns with Purchasing department and QC department
• Maintain and manage order and workflow within ERP
• Manage open order flow
• Expedite and facilitate special delivery requirements
• Contract review
• Provide samples and technical assistance
• Maintain customer contract database
• Manage quote process as applicable
• Prepare and submit formal quotation directly to customer or provide to outside sales for presentation to customer
• Work with TSM to support and develop assigned customers by seeking new sales opportunities within the