Coordinator, Patient Access

Valley View Medical Center

Job Title: Coordinator, Patient Access

Job Type: Full-Time

Who We Are:

People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Valley View Medical Center is a state-of-the-art hospital is licensed with 52 medical/surgical beds, 12 acute rehabilitation beds, 12 intensive care beds, and an eight-bed labor, delivery and post-partum unit, and is the only all private bed hospital in the area.

Where We Are:

The Tri-State area has sunshine almost every day of the year. The beautiful clear skies, breathtaking sunsets on mountains to the east and west of us, and a mixture of the Great Outdoors along Arizona's West Coast (the Colorado River) plus bountiful indoor activities provide something to do for everyone of any age.

Why Choose Us:

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off
• Employee Assistance Program – mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• Professional Development and Growth Opportunities
• And much more…

Position Summary:

The Patient Access Coordinator provides support for the daily operations of Patient Access functions while performing the day-to-day duties of a Registration Clerk

Reports to: Patient Access Supervisor
FLSA: Non-exempt

Essential Functions:

• Must be able to foster positive work relationships with co-workers and demonstrate flexibility in adapting to work demands.
• Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.
• Distributes and explains forms, documents, and educational handouts to patients or family members.
• Verifies insurance benefits and obtains precertification/authorization as necessary.
• Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up.
• Provide and complete IMM's & MSP's timely to be compliant.
• Maintain Lobby and Registration wait time to less than 10 minutes.
• Emergency Room wait time should be less than 30 minutes from MSE.
• Verifies insurance and runs estimators for pre-registration accounts.
• Supports lobby functions as needed which includes answering multi-line phone and direct calls using appropriate scripting.
• Contact insurance companies to obtain and verify insurance benefits and authorizations.
• Calculates patients' responsibility for services rendered
• Verifies and reviews patient's insurance status and takes steps to ensure compliance is met as stated in mandated guidelines
• Meets with patient or patient's caregiver before or after admission to exchange necessary information and documentation.
• Provides explanation of process and addresses concerns and questions.
• Maintains daily collection totals for the department
• Orders department supplies
• Assist with daily cash deposit
• Reviews and corrects assigned departmental reports daily
• Post patient discounts and