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Customer Logistics ManagerMomofuku Goods • New York, New York, United States
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Customer Logistics Manager

Momofuku Goods
  • US
    New York, New York, United States
  • US
    New York, New York, United States
Ähnliche Jobs finden

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Job Details
Job Location:    Legal Address - New York, NY
Position Type:    Full Time
Education Level:    None
Salary Range:    $ $ Salary/year
Description

Momofuku Goods

Momofuku Goods aims to redefine the American pantry by giving home cooks restaurant-grade essentials that make cooking more fun, enjoyable, and delicious.

Founded in 2020 by David Chang and the Momofuku team, Momofuku Goods carries forward the same principles that shaped our restaurants—challenging conventions and making the unfamiliar familiar. We believe in the power of food to bring people together and create more confidence, joy, and connection in the kitchen.

We are looking for a Product Development Specialist who is passionate about food innovation, thrives in a fast-paced environment, and wants to turn ideas into delicious, scalable products. If this sounds like you, we'd love to hear from you  

The Product Development Specialist will report to the SVP of Innovation to support development of new products from concept testing and scale/up formulations.  This role will collaborate closely with experienced chefs, Operations, and Marketing teams to ensure that product meets our high standards for quality. This role will interact with leaders across the company and must possess excellent communication skills, and comfort working within a high-change environment with multiple priorities.

Salary Description: $73,000 - $95,000 annually + bonus

Only New York and New Jersey applicants

What's in it for you?

Momofuku offers competitive pay and a comprehensive benefits package, including vision/dental/medical and gym and commuter discounts, plus more after required wait periods. We encourage our employees to grow and learn, and offer many opportunities for personal and career development.

RESPONSIBILITIES:

  • Oversee logistics activity across Momofuku's 3PL network, ensuring SLAs/KPIs are met.
  • Manage and mentor the Customer Logistics Coordinator, providing direction on priorities, workload management, and escalation handling.
  • Coordinate with Customer Service, Sales, and Planning to align order timing, inventory availability, and shipment scheduling.
  • Proactively communicate any potential OOS, shorts, or order changes with customers, brokers, and sales team.
  • Monitor and resolve order discrepancies, substitutions, and revisions to maintain fulfillment accuracy.
  • Ensure timely transmission and validation of EDI and ASN data across retail partners.
  • Partner with 3PLs to ensure dock management, appointment scheduling, and trailer loading efficiency.
  • Track and report outbound KPIs including OTIF, fill rate, and carrier performance.
  • Identify root causes of late shipments, shortages, or damages and implement process improvements.
  • Maintain accurate order and shipment data in NetSuite and 3PL portals.
  • Prepare weekly and monthly outbound performance summaries for cross-functional teams and leadership.
    • Qualifications

    REQUIRED QUALIFICATIONS: 

  • 3–5 years of experience in logistics, distribution, or supply chain operations.
  • Strong understanding of fulfillment, freight modes (LTL, FTL), and 3PL management.
  • Excellent organizational and communication skills, with the ability to collaborate across departments.
  • Comfortable balancing day-to-day execution with long-term process development.

    • PREFERRED QUALIFICATIONS: 

  • Proficiency in ERP/WMS systems (NetSuite preferred) and EDI workflows (SPS).
  • Proven track record of improving service levels and reducing fulfillment costs.
  • Experience in CPG, food, or retail distribution.

    • PHYSICAL DEMANDS: 

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job and can be met with or without reasonable accommodation. While performing the duties of this job, the employee is regularly required to sit for extended periods of time. The employee is frequently required to use hands and fingers to use the computer keyboard, writing and the answering phone. The employee must be able to regularly lift up to 25 lbs.  

    • The duties of this position may change from time to time. Momofuku reserves the right to add or delete duties and responsibilities at the discretion of Momofuku or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. 

    Momofuku is proud to be an Equal Opportunity Employer.  We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking

    • New York, New York, United States

    Sprachkenntnisse

    • English
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