Front Desk Receptionist

Front Desk – Weiler Orthodontics & Invisalign

Weiler Orthodontics is hiring a Front Desk/Scheduling Coordinator to join our team in an established role. This position is ideal for someone who loves connecting with people, thrives in a fast-paced environment, and wants to be part of a practice that genuinely values teamwork, positivity, and exceptional patient care.

As one of the first smiles patients see or hear, you set the tone for the entire patient experience. If you are enthusiastic, organized, and excited to learn, we would love to meet you.

What You Can Expect From Us

We are committed to helping every team member thrive. You can count on:

• Consistent, on-time pay for all hours worked
• Encouragement, appreciation, and recognition for a job well done
• Honest, supportive coaching when growth is needed
• Thorough training, clear systems, and tools for success
• A professional, positive, drama-free work environment
• Reasonable flexibility for important family needs
• A "zero fear" culture where questions and ideas are always welcome
• Open communication and a strong sense of connection
• Competitive compensation and opportunities for growth
• Clear expectations so you always know how to succeed

What We Expect From Our Team

Our front desk sets the tone for every patient's visit. We expect all team members to:

• Be the best part of each patient's day
• Create outstanding first impressions and a warm, welcoming environment
• Greet every patient with enthusiasm (by name whenever possible)
• Arrive on time and prepared each day
• Stay attentive to details and proactive with patient needs
• Embrace feedback with a growth mindset
• Maintain respect for the doctor, team, and patients at all times
• Prioritize patients over distractions
• Answer phones promptly (within two rings) and with a smile
• Represent and support the doctor's vision and goals
• Follow practice systems, scripting, and guidelines
• Give advance notice for planned time off
• Maintain a professional appearance and wear the team uniform
• Commit to cross-training and helping team members when needed
• Address concerns directly and respectfully before escalating
• Avoid gossip and contribute to a healthy, positive team culture
• Stay on task and use work time productively
• Keep a positive, solutions-focused attitude
• Communicate clearly, kindly, and candidly

Your Core Responsibilities

• Welcome every patient warmly and by name
• Create smooth check-in/check-out experiences
• Answer phone calls enthusiastically and follow office scripting
• Schedule appointments accurately using established templates
• Confirm next-day appointments as needed
• Follow up quickly on no-shows, cancellations, and unscheduled patients
• Prepare new patient paperwork and contracts accurately and on time
• Support the Treatment Coordinator to keep the clinical schedule full
• Keep office spaces clean, organized, and fully stocked
• Arrive 30 minutes before the first scheduled patient

Administrative Support

• Assist with opening and closing the office
• Maintain voicemail and answering service messages
• Monitor and respond to emails throughout the day
• Complete daily checklists and assigned tasks on time
• Run reports as needed
• Assist with financial, insurance, and new patient duties when backup is needed
• Collaborate with all team members to meet practice goals

Marketing & Community Outreach

• Represent the practice with professionalism and enthusiasm
• Know our top referring offices and thank them regularly
• Assist with community outreach, school presentations, and events
• Help purchase and restock patient reward items
• Support office marketing initiatives when needed

Schedule

• Monday–Thursday: 7:30 AM – 5:00 PM
• Friday: Hours vary (to be discussed)
• Lunch: 12:50 PM – 1:50 PM
• Must attend all team meetings
• Must maintain phone coverage during posted office hours

Ideal Candidate

• Friendly, upbeat, and patient-focused
• Excellent communicator (in person and on the phone)
• Highly organized with strong multitasking skills
• Comfortable with computers and learning new software
• Thrives in a fast-paced, team-oriented environment
• Reliable, proactive, and eager to learn
• Dental/orthodontic experience is a plus, but not required

Keywords

Front Desk, Scheduling Coordinator, Administrative Assistant, Receptionist, Patient Relations, Customer Service, Orthodontic Office, Dental Office

Job Type: Full-time

Pay: $ $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Cash balance pension plan
• Continuing education credits
• Employee discount
• Free parking
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Wellness program

Education:

• High school or equivalent (Required)

Experience:

• Front desk: 1 year (Preferred)

Work Location: In person